Senior Client Manager- Relink (RemoteLondon)

London - UK

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

About us:

Linklaters is a global law firm providing legal services in 20 countries and through 30 offices.

Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional.

We look not only for brilliant minds but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative efficient agile entrepreneurial and responsible mind-set we aim to bring to every interaction.

Ours is an environment of outperformance. We achieve this not with targets and incentives but by fostering a positive supportive fair and open atmosphere.

We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team with a common goal.

About Re:link:

Re:linkis Linklaters flexible lawyer platform. We provide Linklaters clients and practice groups with swift access to a community of high-quality consultants to solve their flexible resourcing needs.

About the role:

This role oversees Re:links UK sales and client activity to ensure alignment with team strategy and solidify market position while winning new work and generating profitable revenue. You will drive global client engagement strategies and relationship management to grow revenue and profit ensuring consistent service delivery and efficient processes to maintain client satisfaction.

Your main responsibilities will include:

Works with Head of Re:link to develop and implement a comprehensive client strategy and engagement plan aligning with functional growth goals.
Deepens client relationships and ensures effective and consistent client interactions across all Re:link touchpoints.
Works closely within the wider Matter Optimisation (MO) function to cross-sell Re:link and the full scope of MO capabilities to both clients and internal stakeholders.
Manages the Re:link UK sales team selling Re:link flexible lawyer resources and services to clients ensuring seamless service delivery across diverse practices.
Collaborates with the Head of Re:link to set ambitious sales targets to drive strategies that achieve targets and foster profitable growth.
Acts as the primary escalation point for all UK sales and client-related matters leading the resolution of strategic and complex challenges.
Leads the client engagement workstream for Re:link in the UK overseeing all client facing activities including event programme design and delivery pitch content development thought leadership initiatives and client relationship management. Manages and enhances key client relationships to raise Re:links market position drive brand awareness and generate profitable revenue.
Leads the development and execution of Re:link UK pricing strategies ensuring alignment with market dynamics to drive growth and maximise profitability.
Leads a high-performing team developing and implementing team goals and providing guidance to enhance team performance.
Supports the UK sale team by stepping in and directly managing or supporting specific sales opportunities with clients where required including at times of high busyness or during periods of team absence.

We are ideally looking for:

Strong experience overseeing sales and client activity in a global professional services firm preferably in the legal sector.
Experience in a comparable role in a peer flexible legal resourcing platform high-end legal recruitmentconsultancyand/or other alternative legal services platform with a sound understanding of the legal sector.
Track record of driving client engagement strategies and relationship management to grow revenue and profit.
Experience in leading and developing high-functioning teams enhancing client relationships and implementing strategies that foster profitable growth.
Proactivedrivenand energetic.
Natural rapport with people confident and articulate.
Brings structuredisciplineand focus with the ability to plan ahead.
Commercial and numerate and a problem solver.
Sets and delivershigh standardsin all that they do including attention to detail and the ability to manage competing priorities.
Hands-on flexible willing to get hands dirty to help the team with whatever it needs team player enthusiastic.

This position is being offered on a remote basis or based at the Linklaters London office with a hybrid working model available.

Our benefits:

Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution youll be making to our success. These include:

Health & Wellbeing

Private Medical Insurance
Free in-house fitness centre and subsidised health club memberships
Free onsite GP service and periodic health assessments

Finance

Pension and flexible savings options
Income protection and life assurance
Mortgage advice and will-writing services

Family & Lifestyle

Electric car and cycle to work schemes
Emergency family care
Additional holiday/birthday leave
Maternity/paternity/shared parental leave
Travel insurance and season ticket loan
Option to join sports and social clubs as well as our employee networks groups (such as our Gender Equality Network With Pride or Social Mobility Networks)

If you think this role would suit you please click apply below. We look forward to hearing from you!

Technical Skills

This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of and requirements for the performance of this job. As such the role may also include the undertaking of additional tasks as required.

Application Policy

Applications and CVs (direct or via agency) areonlyaccepted online via the related to our roles must be directed to the relevant recruitment team andnotthe partners practices or stakeholders (forlegal rolesor forbusiness team roles).

Required Experience:

Manager

About us: Linklaters is a global law firm providing legal services in 20 countries and through 30 offices.Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional.We look not only for brilliant minds but for people who will thrive in o...