Senior Director, Delivery
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Job Summary
Job Track Description:
- Requires broad technical expertise and industry knowledge.
- Accountable for functional operational and/or program management.
- Assists others in achieving goals.
- Manages performance appraisals and pay reviews.
- Manages training for 3 or more employees.
- Manages hiring and termination actions.
General Profile
- Primary accountability for the performance and results of:
Segment generating >$100MM in revenue for Account Manager <$100MM in revenue for Client Partner OR.
- Function for a region or a global Department within a subfunction OR.
- Technology for a Business Line.
- Provides leadership to managers and senior professional staff.
- Adapts and executes functional or departmental business plans.
- May contribute to the development of strategies.
- Makes decisions based on resource availability and functional objectives.
Functional Knowledge
- Requires a broad and comprehensive understanding of different systems theories and practices.
Business Expertise
- Applies in-depth knowledge of own area and business expertise.
- Aware of the competition and what differentiates them.
Impact
- Impacts results of a business unit major operational segment or companywide organization subfunction.
- Guided by companywide and functional strategy.
Leadership
- Leads a major part of the organization through senior managers.
- Develops and executes long-term functional strategy to achieve key business goals.
Problem Solving
- Evaluates key business challenges.
- Directs the development of new or innovative solutions.
Interpersonal Skills
- Uses clear communication skills to influence others including senior leadership.
- Establishes collaborative relationships across the business and with external organizations.
Responsibility Statements
- Drives diverse portfolios in multiple geographies to achieve business results.
- Responsible for P&L results to achieve organizational financial targets.
- Assesses and evaluates the business to set the direction of business strategic opportunities.
- Identifies and solves problems that impact the direction of the business.
- Consults in negotiations with sales teams.
- Executes client contracts to grow the organizational portfolio.
- Ensures account performance and client relationship expectations are met.
- Inspires the team to optimize career growth employee engagement and performance.
- Ensures continuous improvement on performance measures and KPIs to facilitate key goals.
- Ensures governance in their specific organization.
- Performs other duties as assigned.
- Complies with all policies and standards.
Required Experience:
Exec
Key Skills
- Forklift
- Customer Service
- Organizational skills
- Basic Math
- Dealership Experience
- Laundry
- SyteLine
- Warehouse Experience
- Dispatching
- Personal Injury Law
- Translation
- Project Coordination
About Company
COVID-19 presents an unprecedented and challenging situation for all of us. At Conduent, our top priority is to protect our associate base and the communities where we live and work, while continuing to serve and help our clients at a time when they need us most. We’d like to thank ev ... View more
