Senior Analyst, End-User Technology (TeleworkHybrid)

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Work at CBC/Radio-Canada

At CBC/Radio-Canada we create content that informs entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values which include creativity integrity inclusiveness and relevance.

Do you think you have the ability and drive to keep up with this exciting ever-changing industry Whether it be in front of the camera on air online or behind the scenes you would be joining a team that thrives on making connections and telling stories that are important to Canadians.

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Behind the scenes but ahead of the curve: help us develop the next-generation public broadcaster.

Created in 2015 to align lighten and modernize infrastructure the Technology & Infrastructure (T & I) team is the backbone and the future forward arm of CBC/Radio-Canada. We are the people that make stuff work. We make connections; between media content systems people and places. We are the space in between.

A place with purpose. CBC/Radio-Canada has always been a highly regarded pioneer of media technology. Not just in Canada but around the world. Today were transforming ourselves from conventional radio and television broadcaster into a modern digital media company. Technology is the driving force and we are the team making it happen.

This is a hybrid role with a mix of in-office and remote work. Work arrangements will be discussed with hiring managers per departmental guidelines.

Whats in it for you

Challenges: We spend our days solving problems on an unbelievable scale. This is a chance to take on the challenges of looking back and deepening your understanding of desktop environments in order to move us further ahead into a new way of managing user environments. From introducing best practices to writing scripts that exploit APIs to generate reports there is a lot of new and exciting work to be done here.

Be part of the change: Right now we are looking for people who can execute our strategy: innovators who want to push future-forward thinking; and builders who want to be hands-on building the next generation of media technology for CBC/Radio-Canada employees. We want to hear the ideas see the designs and implement the innovations brought to us by our teams. You want to be part of our digital workspace transformation effort where you can develop the skills to introduce and manage processes and tools. A place where you will be part of discovering and applying emerging technologies to support the business units IT initiatives.

Cutting-edge tech: Data management. Cloud migration. IP for broadcast. AI. Security and reliability. The road ahead changes every day. By joining us now you will become both pioneer and expert with a highly specialized in-demand skill set as you help us take steps forward. As the official providers of technology to CBC/Radio-Canada you will be joining the team that touches the latest technologies. You will have a chance to influence the choice and use of newer technologies and introduce changes to the processes.

Your role

We are seeking an experienced Senior Analyst to work with a team of seasoned professionals responsible for end-user technology and associated services. Reporting to the Senior Manager of the Center of Expertise you will be a key player supporting the live environment and the end user technology infrastructure.

You will be responsible for managing the companys workstations and mobile devices and will participate in the strategy to modernize the solutions for user technology management. You will be called upon to provide expertise in workstation management corporate image design application deployment and configuration of user workstation policies and compliance. The candidate will have the opportunity to take part in decisions relating to the design and implementation of new processes new systems and new versions of software intended for the production environment in addition to having the opportunity to implement best practices in place to support cloud solutions.

Your responsibilities:

• Manage and optimize the performance of deployment and update management systems using SCCM and Intune solution.
• Oversee and support the operation of systems that provide services for the deployment monitoring maintenance development and upgrade across multiple OS platforms.
• Implement and maintain Azure Virtual Desktop (AVD) and VMWare environments to support a flexible hybrid workforce.
• Recommend and implement best practices for DaaS (Desktop as a Service) and other cloud-based solutions to improve system reliability and capability.
• Administer and troubleshoot endpoint solutions such as print management remote assistance and softphone.
• Monitor manage and optimize Crowdstrike EDR solutions to ensure robust endpoint protection.
• Ensure the secure operation and integrity of all user equipment while developing IT standards and workstation policies.
• Analyze corporate initiatives and recommend technology improvements.
• Develop IT standards and participate in developing strategies for user technologies.
• Contribute to the evolution of technologies and recommend solutions to improve the reliability and capabilities of systems.
• In partnership with Technology & Infrastructure colleagues improve and maintain departmental work processes and methods.

What you bring:

• University degree or college diploma in the field of computer science or an equivalent combination of education and relevant experience.
• 5 years of experience working in a related field.
• Strong technical knowledge of network services PC and Mac operating systems as well as mobile operating systems.
• Strong technical knowledge of enterprise-grade device management (SCCM Intune JamF).
• Strong technical knowledge of scripting languages (Powershell Bash Google Apps script).
• Good Technical knowledge of EDR solutions (Crowdstrike Sentinel Defender).
• Good Technical knowledge of DaaS and cloud solution (AVD W365 AWS Google).
• Technical knowledge of remote assistance solutions print management solutions.
• The ability to function effectively with high levels of demand and limited resources.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Excellent written and oral communication skills.
• Excellent interpersonal skills.
• Excellent customer service orientation.

Candidates may be subject to skills and knowledge testing.

We thank all applicants for their interest but only candidates selected for an interview will be contacted.

As part of our recruitment process candidates who advance to the next

step will be asked to complete a background check. This includes:

• A mandatory Criminal record check.

• Other background checks may be conducted based on the operational requirements of the position.

CBC/Radio-Canada is committed to being a leader in reflecting our countrys diversity. Thats because we can only create and tell the stories that connect Canadians by having a workforce that mirrors the ever-changing makeup of our country. Thats why we as an employer value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued but also extend to and pervade all the services we provide as Canadas public broadcaster. For more information visit the Diversity and Inclusion section of our website. If you have accommodation needs at this stage of the recruitment process please inform us as soon as possible by sending an e-mail to .

You are invited to consult and familiarize yourself with our Code of Conduct which can be found on our corporate website. All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on conflicts of the event that you become an employee it will be important to inform us as quickly as possible of any situation that because of your hiring constitutes or could appear to constitute a conflict of interest.

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