COO

Lyra Technology Groupis aprivateequity-backed holding company that invests andoperatesindustry leading technology service businesses. Our companies areoperatedindependently by exceptional management teams. Companies that join our groupretainthe employees name and culture that have made them successful. As a platform ofEvergreenServicesGroup we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

COO Lyra Technology Group

Lyra Technology Group is actively seeking candidates to join the leadership team of one of our newly acquired businesses headquartered in Brisbane. We are seeking strong operators that thrive in a hands-on environment make smart trade-off decisions between growth and profitability and inspire high-performing teams.

What Sets Us Apart:

1. Buy and Hold Strategy: Unlike typical private equity investments with a 3-5 year exit horizon we invest for the long term. We believe deeply in the value of our companies and support them to grow.
2. Autonomous Management: We acquire companies because they are already successful. Rather than consolidating them into a single platform we empower each business to maintain its team culture and brand.
3. Scalability with Small-Company Feel: We enjoy the best of both worldssmall company agility paired with big-business resources. We leverage our collective scale for strategic partnerships peer insight and shared best-in-class support.

Responsibilities:

• Develop and execute strategic plans to hit financial targets monitor performance and make disciplined ROI-driven decisions across the business.
• Oversee operations ensuring clients receive consistent high-quality managed IT services with strong adherence to service commitments and customer satisfaction scores.
• Drive operational efficiency across the technical teams by refining workflows ticketing processes and escalation procedures.
• Evaluate and optimize the companys technology stack vendor relationships and tooling to improve margins and service quality.
• Recruit develop and motivate a results-oriented team. Set clear goals provide regular feedback and foster a culture of continuous improvement.
• Ground priorities and growth initiatives in data tracking key MSP metrics such as ticket volume resolution times utilization rates and recurring revenue per client.

Requirements:

• Bachelors degree in Business Information Technology or a related field (MBA a plus).
• Track record of success in an operational leadership role ideally within a technology IT services or service-based business (MSP experience a plus but not required).
• Strong people management skills including hiring development and performance management of teams.
• Resourceful and hands-on; comfortable operating in a small business environment and jumping in where needed.
• Excellent communication and client relationship skills with the ability to translate technical concepts for non-technical stakeholders.
• Data-driven mindset with experience implementing tracking and acting on key operational KPIs.
• Proven experience in an SMB management or senior leadership role is a strong plus.

You will also have the opportunity to work closely with learn from and share perspectives with a community of peer executives across our portfolio. This group includes ambitious first-time senior leaders entrepreneurs who have built companies over decades and seasoned operators with deep industry and functional expertise.