Planning & Evaluation Quality Assurance Specialist

Job Vacancy

Program: Planning & Evaluation

Location: 400 West Ave

Position: Quality Assurance Specialist

Hours: 37.5 hrs / 52 wk

Salary Range: $46775 to $63848

Salary Grade: 8

Summary of Responsibilities:

Under the direction of the VP for Planning & Evaluation Quality Assurance Specialist (QAS) provides program-specific and Agency-wide expertise regarding compliance and quality in the delivery of human/community services. The QAS develops/implements monitoring and problem solving strategies to ensure Agency compliance with all required organizational standards and protocols. The QAS plays an important role in providing oversight monitoring consultation and technical support to Agency administration on a variety of compliance and quality control systems designed to strengthen ABC s organizational staff and volunteer capacity. The QAS provides technical expertise in collecting and diagnosing data on Agency operational & performance outcomes; consumer satisfaction levels; local & national demographics& trends and other data in the development of Agency strategic plans and community engagement initiatives. The QAS is responsible for monitoring Agency protocols to assure that equity is promoted and practiced in policy development and service delivery. The QAS contributes to resource development efforts; conducts training & educational/informational sessions conducts risk assessments and offers recommendations for improvements and increased opportunities.

Qualifications/Education and Experience:

• Education: Bachelor s degree required in human services economics business public administration information systems or related discipline/degree. Master s degree preferred.
• Work Experience: Minimum 3-5 yrs. direct work experience with quality assurance auditing compliance monitoring and best practices in human/community service delivery systems is required.
• Knowledge of organizational/program outcome measurements and strategic planning preferred. Experience working in a not-for-profit public sector or community -based setting preferred.
• Minimum of 2-5 yrs. experience in database management with an emphasis on data collection analysis reporting and knowledge of related software products required. Knowledge of and experience implementing consumer management systems consumer satisfaction surveys and/or electronic medical records required.
• Knowledge of OASAS/OMIG/CAA local/federal compliance organizational standards preferred.
• Knowledge of non-profit management principles and/or Medicaid compliance preferred.
• Proven ability to successfully convene conduct training and informational sessions and facilitate diverse work groups/committees from different sectors.
• Requires strong project management organizational and planning skills; experience in public speaking and conducting presentations.
• Experience identifying developing beneficial program/community partnerships and resources; and assist in identification of fund development opportunities.
• Requires excellent verbal and written communication skills; interpersonal and customer relations skills; ability to work with diverse individuals/groups and with staff at all organizational levels both internal and external.
• Proficient use of all MS Office products (Word Excel Access Power Point and Outlook) required.
• Requires the health and physical capability to work in both an office environment as well as various Agency sites/community locations
• Requires flexibility to work outside of normal business hours including weekends if necessary.
• Bi-lingual capabilities (Spanish) preferred.
• Requires valid NYS driver s license clear driving record and access to reliable transportation.

Please Forward Resumes/Applications to:

Human Resources Department

Action for a Better Community Inc.

400 West Ave

Rochester New York 14611

Deadline for Resumes/Applications: Until Filled

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