Operations Generalist
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Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
What you will do
About Gnosis App
Were on a mission to make money fairer and empower every human with greater financial freedom and opportunity through blockchain technology. Our long-term vision is to create anall-in-one money app the consumer gateway to everything Gnosis has built and more. It will be radically simple and intuitive for everyday people yet uncompromising in its mission.
About the role
As our Operations Generalist youll be at the center of making both the app and the team run seamlessly. Youll work alongside the people behind products like Safe CoW Swap Gnosis Pay andCircles products that have pushed the boundaries of financial innovation worldwide.
This is an incredibly versatile role where youll be exposed to all aspects of building a business especially on the non-technical side.
A. Customer Operations
B. Company Operations
Were on a mission to make money fairer and empower every human with greater financial freedom and opportunity through blockchain technology. Our long-term vision is to create anall-in-one money app the consumer gateway to everything Gnosis has built and more. It will be radically simple and intuitive for everyday people yet uncompromising in its mission.
About the role
As our Operations Generalist youll be at the center of making both the app and the team run seamlessly. Youll work alongside the people behind products like Safe CoW Swap Gnosis Pay andCircles products that have pushed the boundaries of financial innovation worldwide.
This is an incredibly versatile role where youll be exposed to all aspects of building a business especially on the non-technical side.
A. Customer Operations
- Lead and develop the customer success function including managing existing team members
- Design scalable support processes automations and escalation frameworks
- Leverage AI and tooling to deliver efficient high-quality support
- Monitor KPIs and continuously raise the bar on service standards
- Coordinate incident response across engineering and external partners (banking card infrastructure)
- Establish structured feedback loops between users and product
B. Company Operations
- Own cross-functional projects & execution across Product GTM Partnerships and Finance
- Identify operational gaps and solve them without waiting for direction
- Manage service providers contracts invoices and SLAs
- Implement and maintain internal systems (documentation dashboards workflows)
- Support product launches and growth initiatives when required.
- Monitor budgets burn revenue financials when the time comes.
Who you are
- 3 years of experience in fast-paced environments ideally in fintech crypto tech startups/scale ups.
- A true generalist.
- Self-motivated & an uncanny sense of urgency.
- Fast learner able to thrive in ambiguity and can create processes from scratch.
- High degree of organisation and attention to detail.
- Youve worked directly with founders & executives before.
- Curious about technical systems and motivated to deeply understand products like Circles and the broader Gnosis ecosystem.
- Strong communicator across technical and non-technical stakeholders.
- High ability to work independently.
- Passionate about building a business that creates an outsized impact on the world financial freedom and creating a delightful user experience.
This role is not for someone looking for a narrow function or a low-intensity environment. It requires initiative resilience strong internal drive and commitment to doing the best work of your life in this role.
Application video
In order for your application to be considered please record a loom video answering the following questions. Maximum 5 minutes shorter the better. We appreciate clarity of thought & precise communication.
- Tell us about a time you took ownership of a problem that wasnt clearly your job and why you did it.
- Check out our app (). If you joined tomorrow what would you fix first in customer operations/support and why
- Explain Circles in simple terms to a non-crypto person. Were taking a big bet on bringing this to the world.
- Learn more about Circles here - Feel free to share any other proof of work thats relevant/specific to our product/company.
What we can offer you
- Personal Development: Pursue your professional goals with our support including personal education budgets and conference allowances. We invest in your growth and learning.
- Innovation and Experimentation: Interested in exploring new ideas Dedicate your Friday afternoons to research or work on a side project within our ecosystem. We encourage creativity and experimentation.
- Flat Hierarchy: Navigate with ease in our organization. Our flat hierarchy ensures your ideas and contributions are valued and heard without getting lost in a complex structure.
- Flexible and Remote Work: Not a morning person No problem! We embrace flexible working schedules and have a long-standing culture of remote work. Balance your professional and personal life in a way that works for you.
- State-of-the-Art Equipment: Receive the latest hardware and all the tools you need. We make sure youre well-equipped to do your best work.
- Growth and Opportunity: Grow with us in an exciting industry. As Gnosis rapidly expands so do the opportunities for you to make a significant impact. We value initiative and a proactive approach.
- Community and Mission: Join a team thats passionate about our mission and enjoys working together. Were not just colleagues; were a community driven by a shared goal.
Required Experience:
Contract
Key Skills
- Dhcp
- Front Office Management
- Information Technology Sales
- Field Sales
- ITI
About Company
Since launching in 2015, Gnosis has evolved from a prediction market platform into a comprehensive Web3 infrastructure provider. Our journey includes developing Safe, an industry-standard multisig wallet securing over $100 billion in assets, and CoW Protocol, offering MEV-protected de ... View more
