Tech Operations Manager
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companiesfrom the worlds largest enterprises to the most ambitious startupsuse Stripe to accept payments grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career.
About the team
As Stripes user base and global footprint grows dramatically we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripes portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. We strive to deliver frictionless experiences for all of our users whether they are an Independent Business Startup SMB or Enterprise and our mission is to provide all Stripe Users with the best support experience possible.
What Youll do:
As the Payments & reconciliations Operations manager you will manage a team of financial data analysts tasked with supporting Stripes integrations with financial partners including card networks banks local payment methods and aggregators. Your team will focus on investigating and resolving integration issues with partners reconciling and accounting for billions of dollars moving through the Stripe platform and supporting internal teams using our payments rails for Stripe products. These analysts will work at the core of Stripes platform ensuring the reliability of our financial partner integrations and timely delivery/reconciliation of accurate data between partners and Stripe stakeholders. Youll partner closely with Technical Operations teams within Stripe payments engineering organization to investigate and resolve transaction and data issues between Stripes systems and financial partners. Youll also lead collaboration with Technical Operations teams and Partner Strategy and Ops on Stripe-wide improvements to integration and reconciliation systems leveraging insights/trends to positively impact key metrics through automation tooling and partner improvements.
You will:
- Recruit manage coach and develop a new team of in-office Financial Data Associates
- Guide your team to execute efficient accurate solutions that support our users banking partners and engineering teams
- Drive strong operational delivery and process improvement helping to mitigate risk while balancing operational efficiency and user impact
- Collaborate across the company including engineering accounting financial partnerships and product teams to analyze and account for billions of dollars moving through the Stripe platform
- Help influence peers / managers and build consensus while dealing with ambiguity
- Drive data and process efficiencies to meet the scale and speed of Stripe
- Build your team - formalizing role definitions defining charter and ownership boundaries and taking a newly formed team into a high-functioning one
Were looking for someone who has:
- Have 5 years of people management experience
- Have 8 years of experience with data integrity expertise including reconciliation and manual data management data quality assessment or data and reporting efficiency
- Experience managing multiple concurrent work streams identifying and triaging technical issues and driving solutions with clear metrics to show impact
- Strong customer service focus with the ability to communicate and build relationships with technical and non-technical teams across internal and external stakeholders (including external financial partners and vendors)
- Have strong analytical skills to investigate prioritize and identify the root cause of issues
- Operational expertise (measuring/improving manual processes motivating/engaging an operations team)
Nice to haves:
- Payments expertise (working with financial partners optimizing processing errors managing payment costs)
- Experience in accounting FP&A or financial reporting
- Experience implementing or using programmatic approaches to reconciliation
- Have experience navigating the nuanced complexity of financial systems and solving large scale data challenges
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
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Stripe is a suite of APIs powering online payment processing and commerce solutions for internet businesses of all sizes. Accept payments and scale faster with AI.
