Customer Service Representative for Beauty Online Shop
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
- Application Deadline: March 11 2026
- Warszawa
- Hybrid
Job Description
You might not have heard about us yet but give us a moment! We are LYKO an online beauty retailer ready to take over the world! Or to be more precise the beauty world. We offer one of the widest selections of beauty products in Poland. Over 87000 products from more than 1000 brands You bet!
The secret to our success In every decision we make and everything we do we put our customers first.
For us in the Customer Service Team that means our customers can always count on us. We provide them with a WOW experience helping them navigate our beauty playground. Were open communicative and comfortable interacting with everyone. Simply put were awesome! If you share these values love solving problems and have excellent English skills keep reading!
Passionate about the Customer Experience Lets Talk!
We are currently looking for someone to support our growing Customer Service EU Hub in Warsaw. Youll be a key member of the team ensuring an exceptional experience for our customers in Poland Germany Austria and the Netherlands. Our team may be small but your impact will be huge!
At LYKO youll experience the dynamic vibe of a startup combined with the stability of a larger company. Our headquarters are in Sweden meaning youll collaborate with colleagues from different countries and get a taste of the Scandinavian work culture. We have big ambitions but work-life balance and a great atmosphere are top priorities for us.
Our Warsaw team currently consists of seven passionate people and our journey is just beginning. The goal To conquer the European beauty market. Do you want to be part of this adventure Apply now!
Your Responsibilities
As a Customer Service Team Member you will play a crucial role in LYKOs growth in Poland and across Europe. Through chat and email youll support customers with deliveries returns and any technical issues they may face. But thats not all youll also be their personal advisor and beauty expert! Our goal is to consistently provide top-tier service and exceed customer expectations!
What We Offer
Our office is located in the heart of Warsaw close to the Centrum Nauki Kopernik metro station. We offer a full-time position (MondayFriday daytime hours) plus:
- A salary aligned with market trends
- Private healthcare with Luxmed
- Wellness benefit
- Lunch benefit
- Employee discount on all products available on
At LYKO we believe that the right people in the right roles are the key to success. We create an open and friendly environment that combines ambitious goals with a great work atmosphere.
If you join us youll have the chance to work in a fast-growing company with a truly unique organizational culture! Our values are: Fun Fabulous Focused & Friendly and we hope youll share them with us soon! Want to learn more about our culture and company Check out our career page!
Who Are We Looking For
Were searching for someone who:
- Excels at building relationships and considers communication a strong suit
- Is fluent in Polish and English both spoken and written
- Is passionate about the beauty industry and the latest trends
- Is proactive and enjoys working in an engaged team
- Learns new technologies and IT systems quickly
- Wants to grow in customer service enjoys taking on new challenges and isnt afraid of diverse tasks
- Customer service experience is a plus and knowledge of German and/or Dutch will be an advantage.
Who Are We
LYKO is a leading e-commerce company in the Nordic countries specializing in beauty. We operate 30 physical stores in Sweden Norway and Finland along with modern production centers well-stocked warehouses (including one in Berlin) an efficient logistics system and a growing B2B sales division.
Currently LYKO employs over 1200 people processes around 7 million orders per year and generates a revenue of over 300 million. After huge success in the Nordics we decided to expand into the Netherlands Poland Austria and Germany five years ago aiming to conquer all of Europe! The exciting part This is just the beginning!
How to Apply
If this sounds exciting and youre eager to apply go ahead and do it ASAP! Its quick and easyno CV or cover letter needed. Instead we ask you to answer a few questions that are valuable in our selection process. We believe that who you are and the skills you bring are just as important as your previous experience. Thats why we also use personality tests early in the process.
Feel free to apply as soon as possible but no later than March 11th 2026. Do you have questions about the position Contact Małgorzata Promińska Team Manager - Customer Relations EU HUB at We look forward to hearing from you!
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
About the company Lyko is a haircare and beauty specialist with the ambition to transform the industry!
