About the Role

Were looking for a hands-on detail-oriented Lifecycle Marketing Operations Manager to help scale and streamline our lifecycle engine. Youll be responsible for building and maintaining the systems tools and workflows that power our lifecycle programs. This role focuses on operational execution excellence and infrastructure. Youll be the teams Iterable ninja.

Reporting to our Senior Manager Lifecycle Marketing youll work closely with Lifecycle Marketing Creative Analytics Product Engineering Data and Customer Success to ensure campaigns are delivered accurately efficiently and compliantly. This role executes against a shared lifecycle roadmap defined by our lifecycle building journeys and audiences in Iterable to managing QA and execution processes your work will ensure we deliver a seamless experience to members.

If you thrive on structure process automation and execution and love being the operational backbone that helps lifecycle marketing run at scale this role is for you.

This role operates at the execution and infrastructure layer of Lifecycle Marketing enabling strategic leaders to focus on growth retention and launch excellence.

Responsibilities

• Lead lifecycle campaign operations in Iterable end-to-end: build and launch campaigns journeys/workflows triggers templates and personalization across email SMS and push notifications.
• Build and manage audiences based on defined segmentation frameworks targeting strategies suppressions dynamic lists and audience refresh processes ensuring precise execution of the established lifecycle strategy ensuring the right message reaches the right member at the right time.
• Execute campaigns from setup QA launch monitoring ensuring precision and consistency at high volume across email SMS and push.
• Manage and evolve QA processes to ensure flawless execution (rendering/testing link checks targeting validation tracking and compliance review).
• Implement process improvements and automation to reduce manual work and increase execution speed (including leveraging AI solutions or scripts when helpful).
• Ensure proper setup and governance of marketing tools and workflows (Iterable as primary; plus coordination with tools like Salesforce and Asana as needed).
• Maintain lifecycle data infrastructure: audience list generation protocols segmentation standards and documentation to support scalable execution and reliable measurement.
• Partner cross-functionally to align campaign execution with defined lifecycle priorities stakeholder requirements data dependencies and compliance standards
• Operationalize structured experimentation including A/B tests and holdouts based on defined testing strategies and measurement frameworks so the team can learn and iterate quickly.
• Execute lifecycle initiatives across the lifecycle function ensuring operational excellence without strategic ownership of prioritization or roadmap decisions.
• Support operational workflows for additional channels like direct mail and phone outreach programs (e.g. list creation/formatting vendor coordination timeline management QA).

Requirements

• 5 years of marketing operations or campaign execution experience ideally in a high-volume or regulated environment.
• Deep hands-on expertise with Iterable (required): proven ability to build campaigns journeys audiences segmentation and dynamic targeting with strong QA discipline.
• Experience with operational execution for direct mail and/or phone outreach workflows including vendor coordination.
• Demonstrated experience executing lifecycle programs across the following channels: email SMS push notifications and in-app messaging.
• Strong comfort with tools and data: audience segmentation logic list generation tracking/measurement setup and working with partners like Data/Engineering to resolve data gaps.
• Proven ability to create and maintain operational workflows QA processes and documentation.
• Strong project management skills; able to juggle multiple timelines and stakeholders at once.

Nice to haves

• Experience with operational execution for direct mail and/or phone outreach workflows (including vendor coordination).
• Familiarity with digital health benefits or SaaS