Operational Excellence Specialist
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Were Capital on Tap
Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200000 businesses across the world and our goal is to help 1 million small businesses by 2030.
Cardiff 3 days per week in the office
Operational Excellence / Customer Operations
As an Operational Excellence Specialist your mission is to ensure that our frontline teams are prepared informed and equipped to deliver high-quality service. You will support the Operational Excellence Manager by landing change effectively enhancing departmental knowledge and ensuring that every new product or process is operationally ready before it hits the floor.
What Youll Be Doing
- Coordinate the seamless introduction of new products and processes by evaluating business impact and delivering clear briefings to operational teams collaborating with key stakeholders across the business to support all readiness activities.
- Lead the operational side of pilots by establishing success metrics tracking performance and capturing post-implementation learnings to validate full-scale rollouts.
- Provide real-time operational support during live incidents ensuring immediate workaround communications are dispatched to maintain productivity and service continuity.
- Manage effective communication channels across the operational department to ensure the timely cascade of updates and maintain alignment on process changes and business priorities.
- Oversee the end-to-end post-incident process by gathering feedback and analysing root causes to implement meaningful regulation-compliant changes to workflows.
- Establish robust practices for sharing best practices to enhance overall customer operations capability.
Our Values & Culture
- Just Pilot: We never settle for good enough. We pilot new ideas fast ask questions to figure it out and scale quickly.
- Why Not Today Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
- Be a Buddy: We tap in from day one to help the team we do the right thing even if its hard.
- Owners and Dates: We dont chase people. If you own a task and agree to a date the expectation is that it gets done.
- Feedback: We want our employees to flourish so we regularly provide direct and constructive feedback.
Were Looking For
- 2 years in an Operational Excellence Business Support or Training & Development role within a fast-paced Customer Operations environment.
- A proven track record of helping teams transition through change (new systems new products or new ways of working).
- Exceptional ability to simplify complex information into engaging briefings or training modules.
- Comfortable working with success metrics and KPIs to track the impact of a pilot or training program.
- Highly organised with the ability to manage multiple projects/stakeholders simultaneously.
Interview Process
- Stage 1: 30 minutes with a Talent Partner
- Stage 2: 60 minutes interview with the Operational Excellence Manager
Diversity & Inclusion
We welcome consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives and everyone can do their best work.
Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table arcade machine beer tap and a couple of office dogs thrown in for good measure. Check out our benefits:
Private Healthcare including dental and opticians services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices
Check out more of our benefits values and mission here.
Other Info
Check out ourTop Tips for interviewing.
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Email if you have any questions.
Excited to work here Apply!
If youd like to progress your career within our fast growing profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)
Required Experience:
IC
Key Skills
- Computer Science
- Operational Risk Management
- Risk Management
- Six Sigma
- Continuous Improvement
- Lean
- Process Improvement
- Pricing
- Customer Support
- Alteryx
- Kaizen
- Project Management Lifecycle
About Company
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