Senior Platform & Reliability Engineer (SRE)
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Job Location:
San Francisco, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About Vizcom
Vizcom is a visual creation platform that combines modern web tooling with AI-powered workflows. Our stack includes React/TypeScript frontend Node/Koa PostGraphile API services PostgreSQL Redis BullMQ queues and Kubernetes-based production infrastructure.
Were hiring a senior owner of stability and infrastructure to ensure the platform is reliable fast and resilient as we scale.
Role Mission
Own service reliability end-to-end: prevent incidents reduce blast radius when failures happen and lead fast high-quality recovery when production degrades.
This is a hands-on technical leadership role with authority to set reliability standards and enforce production guardrails.
What Youll Own
Reliability bar: Set and enforce SLIs/SLOs/error budgets for critical user flows.
Production architecture resilience: Drive failure isolation across API workers queues and dependencies so one subsystem cannot take down core access.
Kubernetes runtime reliability: Define probe contracts rollout/rollback standards graceful shutdown behavior scaling/resource policies and startup safety.
Queue job safety (BullMQ/Redis): Own poison pill containment and workload isolation.
Incident command quality: Lead Sev1/Sev2 response end-to-end (containment communications technical direction RCA corrective action execution).
Reliability operating system: Own observability quality (signals over noise) on-call effectiveness runbooks and postmortem discipline.
Release safety authority: Gate risky deploys and enforce reliability guardrails when production health is at risk.
Traits Were Looking For
Calm structured incident commander under pressure.
Thinks in failure modes and blast radius by default.
Pragmatic: can stabilize quickly then implement durable fixes.
High ownership and strong written communication.
First 90 Days
Establish baseline reliability metrics and identify top platform risks.
Tighten incident response mechanics (roles comms cadence runbooks status updates).
Deliver high-impact hardening fixes across probes/startup paths/queue safety.
Publish a prioritized 612 month reliability roadmap with clear ownership and milestones.
If possible please include one incident you personally led and send to :
1) what failed
2) how you contained it
3) what permanent fixes you shipped and measured.
Required Experience:
Senior IC
Key Skills
- Kubernetes
- FMEA
- Continuous Improvement
- Elasticsearch
- Go
- Root cause Analysis
- Maximo
- CMMS
- Maintenance
- Mechanical Engineering
- Manufacturing
- Troubleshooting
