Service Loyalty Specialist
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Job Location:
Wesley Chapel, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Now Hiring: Service Loyalty Specialist
Join the Team atParks Ford of Wesley Chapel Wesley Chapel FL
About Parks Ford of Wesley Chapel
At Parks Ford of Wesley Chapel we believe in treating our customers like family and helping them make smart stress-free automotive decisions. Were growing our Service Loyalty Department and looking for an enthusiastic people-first team member to help our loyal service customers explore exciting new vehicle options.
Position Overview:
As a Service Loyalty Specialist youll be the bridge between our service and sales departmentsgreeting customers in the service drive and identifying opportunities for them to upgrade to a newer Ford vehicle. Youll use our technological tools and proven process to offer real value while helping customers improve their vehicle situation. This role is centered on retention trust and transparency-not pressure selling.
Key Responsibilities:
Proactively approach and engage service customers during their visit
Review daily service appointments and use data mining tools to identify high-opportunity guests
Present vehicle upgrade options based on lease equity trade-in value warranty status and manufacturer incentives
Coordinate with managers for fast vehicle appraisals and pricing
Set appointments follow up with leads and document interactions in CRM
Deliver an exceptional pressure-free customer experience
What You Bring:
Automotive sales service BDC or customer service experience preferred
Strong people skillsyoure outgoing empathetic and solution-oriented
Ability to multitask and stay organized in a dynamic dealership environment
Motivated by performance and helping others
A professional friendly attitude and a desire to grow within the industry
Why Join the Parks Ford of Wesley Chapel Family
Competitive base pay commission structure
Paid training and career advancement opportunities
Health dental vision insurance and 401K
Employee vehicle purchase and service discounts
A supportive team culture focused on integrity growth and customer satisfaction
Apply Today!
If youre looking to join a forward-thinking team that puts people firstthis is your opportunity. Were looking for an exceptional person with servant leadership skills that put customers first!
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
About UsSUMMARYThis person will be responsible for inspecting, diagnosing and repairing customer vehicles. Areas of expertise include but are not limited to eng...
