Associate HR Services (6 months fixed term)

Role Summary

At Pfizer the Associate HR Services is responsible for executing transactional activities related to the Colleague Life Cycle HR processes excluding recruitment in alignment with the GBS CS Operational Playbook. This role ensures the efficient timely and compliant delivery of HR services while adhering to organizational standards. This position is responsible for deliverying HR operations specifically related to Enterprise Interface Builder (EIB) loads.

Role & Responsibilities

Execute flawlessly a variety of global HR operational tasks including but not limited to:

• Manage and prioritize inbound requests through ServiceNow ensuring timely response and resolution across high volume ticket queues.

• Review validate and interpret submitted data change requests to confirm accuracy and completeness prior to processing.

• Complete and maintain Workday EIB (mass load) templates for various HR transactions (hires terminations data corrections supervisory org updates etc.).

• Develop test and load Enterprise Interface Builder (EIB) files for mass data updates and uploads.

• Identify data inconsistencies errors or missing information and collaborate with requestors and key stakeholders to obtain corrections or clarification.

• Perform thorough quality checks on EIB files to ensure clean error free data loads into Workday production.

• Execute EIB loads into production securely and efficiently following established governance audit and data integrity guidelines.

• Monitor load results to confirm successful processing; research and resolve any load failures or system-generated errors.

• Document resolutions processing steps and updates within ServiceNow to maintain clear audit trails.

• Uphold data privacy compliance and internal controls while handling sensitive colleague information.

Basic Requirements

• Bachelor of Administration or Human Resources or related field

• At least 2 years of experience preferably in a HR Shared Services/HR Operations/centralized customer service environment

• Able to communicate fluently in English (spoken & written) with colleagues at all levels of the organization.

• Organizes own work to meet deadlines in a fast-paced environment.

• Strong attention to details and adapts well to shifting priorities.

• Strong customer focus mindset and cross-cultural agility.

• Experience working with a case management tool.

• Demonstrates clear ownership of assigned responsibilities and operates independently while appropriately identifying situations that require escalation.

• Displays a result driven attitude and continuous improvement mindset.

• Experience user of MS Office (Excel Power query).

Preferred Requirements

• Experience working with Workday ServiceNow or comparable Human Capital and Case Management systems

• Ability to speak multiple (additional) languages is a plus.

Work Location Assignment:Hybrid

Please apply by sending your CV and a motivational letter in English