IT Site Infrastructure Manager

At Alcon we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly champion progress and act with speed as the global leader in eye care. Here youll be recognized for your commitment and contributions and see your career like never before. Together we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse talented people to join Alcon. As a IT Site Infrastructure Manager supporting the Manufacturing & Technical Operations(MTO) Team in Johns Creek GA a typical day will include:

• Oversee end-to-end integration and delivery of IT infrastructure services to the site including data center management network management firewall management compute and server management backup management capacity management vulnerability management cybersecurity management pc lifecycle management and print management.

• Maintain a stable infrastructure environment with maximum uptime to support a highly automated and high-volume manufacturing site that operates 24x7x360.

• Serve as an escalation for incidents and problems that are unresolved by first line support and provides on-call IT support.

• Collaborate with business and global IT functions to identify and document infrastructure requirements analyze requirements and propose solutions that align with IT standards and policies.

• Liaise with site IT Head to deliver business requests providing early input into the infrastructure planning and budgeting process.

• Collaborates with site IT Head to understand current IT services processes roles; provides consulting to local business on infrastructure related topics / actions.

• Strategic alignment and coordination of multiple project priorities and deadlines from the site and global IT services.

• Take accountability to ensure adherence with Security and Compliance policies

• Proven ability to work effectively and collaboratively in a complex matrix organization while providing great customer service.

• Proven experience managingescalationsin afast-pacedenvironment.

• Participate in audits and ensure appropriate response to audit findings and recommendations.

• Identify potential improvement areas for system/application and connected services.

• Strong vendor management and stakeholder management skills outstanding communication skills to technical and non-technical audiences.

• Collects documents and distributes knowledge about systems and services to enable effective IT support.

• Updates guides and mentors third-party deskside support team that supports campus.

WHAT YOULL BRING TO ALCON:

• Bachelors Degree or Equivalent years of directly related experience (or high school 13 yrs; Assoc.9 yrs; M.S.2 yrs; PhD0 yrs)

• The ability to fluently read write understand and communicate in English

• 5 Years of Relevant Experience

• Worksite location: Onsite

• Travel: No travel

• Relocation: No

• Sponsorship Assistance: No

Preferred Experience:

• Degree in a technical field preferred (Computer Science Information Systems Information Systems Security Engineering) with seven to ten years of relevant experience.

• Microsoft Windows Certifications and Network Certifications.

• Strong experience supporting and trouble-shooting a large Microsoft OS footprint (Windows 10 11 Windows Server) environment.

• Strong experience supporting large complex network (WAN / LAN Cisco and Juniper network switches VLANs Firewalls DNS VPN SSO wireless access points etc.)

• Experience supporting on-site data center (Racking cabling documentation Power ATS Cooling Fire Suppression etc.)

• Experience supporting other infrastructure such as Active Directory local file servers DFS storage print servers print queues and local printers.

• Experience supporting cybersecurity and vulnerability management tools and processes

• Experience with Service Management Processes (Incident Problem & Change management)

• Experience with concepts aroundcloud-basedinfrastructure such as Amazon Web Services (AWS) Microsoft Azure SharePoint etc.

• Experience supporting site with MES and SCADA applications.

• Familiar with Oracle and SQL Server databases to collaborate with database administrators.

• Excellent communications skills both oral and written; proven ability in technical writing.

• Experience using Service Now for Service Desk Ticketing and Operational Reporting.

• Good knowledge of computer system validation and GxP regulations.

• Understanding of manufacturing processes and IT / OT landscape.

• Experience supporting PLCs (Programmable Logic Controller) Instrumentation and related OT.

• Manages a 24x7 operations and willingness to work weekends holidays and outside office hours when needed.

• Experience working in medical device or pharmaceutical industry.

HOW YOU CAN THRIVE:

• Collaborate with teammates to share standard processes and findings as work evolves

• See your career like never before with focused growth and development opportunities

• Join Alcons mission to provide outstanding innovative products and solutions to improve sight improve lives and grow your career!

• Alcon provides a robust benefits package including health life retirement flexible time off and much more.

Alcon Careers

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ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY

Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation marital or veteran status disability or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or in order to perform the essential functions of a position please send an email to and let us know the nature of your request and your contact information.