Assistant Manager, Distribution Service
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
The customer is the focus of everything we do and millions of end users rely on our products daily. We believe in the value of empowering our Assistant Manager Distribution Service with the resources to solve critical problems for the future of our business which is why we need you.
Position Responsibilities:
Respond to brokerage channel hotline and email enquiries in relation to new business & underwriting policy services claims and life insurance product features in good quality standards and within pre-defined service turnaround time.
Handle daily incoming documents from broker including new business application payment reconciliation after sales policy services to internal for processing/outgoing documents.
Identify common incomplete items for application submissions and share best practices with team members in minimizing pending cases.
Provide sales support and case management to distributors.
Prepare regular sales and operation MIS reports to management.
Work with other teams to ensure quality and effective delivery of services to distributors.
Required Qualifications:
Degree/diploma holder
LOMA qualification is well regarded
Customer service oriented
Responsible and attentive to details
Adherence to quality standards
Good problem solving skills
Independent and able to work under pressure
Good communication and presentation skills
Good command of English and Chinese both spoken and written
Strong PC and Strong in Excel skills
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
Manager
Key Skills
- AS400
- Lean
- Management Experience
- Maximo
- Warehouse Management
- Warehouse Experience
- Warehouse Distribution Experience
- Warehouse Management System
- Copywriting
- Leadership Experience
- Supervising Experience
- Logistics
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
