Premier Service Manager Nisik
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Some careers open more doors than others. If youre looking for a career that will unlock new opportunities join HSBC and experience the possibilities. Whether you want a career that could take you to the top or simply take you in an exciting new direction HSBC offers opportunities support and rewards that will take you further . Within International Wealth and Premier Banking (IWPB) we serve 41 million customers globally including 6.7 million who are international from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBCs purpose of openingup a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management Asset Management Private Banking and Insurance. |
Job Introduction
The Assistant Manager Premier Services (PSM) role is a pivotal position within the International Wealth and Premier Banking (IWPB) branch network. IWPB is executing a multiyear growth strategy pivoted on positioning as a global bank committed to the long-term India growth story and bringing to India its full scale of global capabilities. The business is poised for growth and is currently adding 20 more branches in phases to its existing fleet of 26 branches. This role is customer-facing primarily servicing walk-in customers and managing their requirements to ensure satisfaction. The Premier proposition is a strategic priority for HSBC and this role supports the Premier Relationship Managers (PRMs) in achieving their objectives by enhancing client-facing time and providing outstanding customer experiences.
Principal Responsibilities
- Provide high-quality support to a team of Premier Relationship Managers (PRMs) to achieve income plans through acquisition cross-sales retention and growth.
- Act as the first point of contact for clients in the absence of PRMs ensuring seamless service and relationship management.
- Build extensive knowledge of HSBC systems and procedures to effectively handle client needs and improve process efficiencies.
- Proactively identify opportunities to enhance customer service and process efficiencies.
- Ensure clients consistently receive professional premium service that exceeds expectations.
- Maintain high standards of control and operational practices in line with HSBCs expectations.
- Enhance customer confidence in HSBCs Global Premier proposition through systematic and regular communication.
- Attain key performance indicators (KPIs) by acquiring new customers and promoting credit card and general insurance products.
- Meet KPIs for referrals and cross-selling opportunities.
Education Qualifications / Certifications and Requirements
- Graduate Degree
- Minimum of two to five years of experience in a customer service or banking environment.
- Holistic understanding of branch operations and processes.
- Sound understanding of the companys customer service requirements.
Other Requirements (Knowledge and Experience)
- Exceptional and updated knowledge of banking products systems and processes.
- Well-organized with a professional image and extraordinary business focus.
- Strong customer orientation and ability to provide exemplary service.
- Self-motivated with the drive to overachieve on goals and targets.
- Ability to build close relationships with team members and skillful association with support group colleagues.
Skills
- Exceptional Communication Skills:Ability to convey information clearly and effectively across various channels.
- Strong Interpersonal Skills:Capable of building and maintaining positive relationships with colleagues and clients.
- Highly Organized:Demonstrates meticulous attention to detail and efficient task management.
- Collaborative Team Player:Works well within a team contributing to collective goals and fostering a supportive environment.
- Proactive and Efficient:Acts swiftly and decisively to achieve objectives ensuring timely completion of tasks.
Regulatory Certifications:
FEDAI NISM (Demat) and IRDA certifications are preferred or should be obtained / transferred to HSBC mapping within 3 to 6 months of onboarding
Additional Information
Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment as required.
HSBC is committed to building a culture where all employees are valued respected and opinions count. We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited India
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
HSBC Holdings plc is a British multinational investment bank and financial services holding company. It was the 7th largest bank in the world by 2018, and the largest in Europe, with total assets of US$2.558 trillion.
