Pierre Fabre is the 2nd largest dermo-cosmetics laboratory in the world the 2nd largest private French pharmaceutical group and the market leader in France for products sold over the counter in pharmacies.

Its portfolio includes several medical franchises and international brands including Pierre Fabre Oncologie Pierre Fabre Dermatologie Eau Thermale Avène Klorane Ducray René Furterer A-Derma Naturactive Pierre Fabre Oral Care.

Established in the Occitanie region since its creation and manufacturing over 95% of its products in France the Group employs some 10000 people worldwide. Its products are distributed in about 130 countries.86% of the Pierre Fabre Group is held by the Pierre Fabre Foundation a government-recognized public-interest foundation while a smaller share is owned by its employees via an employee stock ownership plan.

In 2019 Ecocert Environment assessed the Groups corporate social and environmental responsibility approach in accordance with the ISO 26000 sustainable development standard and awarded it the Excellence level.

Pierre Fabre is recognized as one of the Worlds Best Employers 2021 by Forbes. Our group is ranked in the Top 3 in the cosmetics industry and in the Top 10 in the pharmaceutical industry worldwide.

Your mission

Temporary position for 1 year

We are Pierre Fabre Laboratories a global leader combining pharmaceutical expertise with dermo-cosmetics to support consumers and patients at every stage of their care journey. Our portfolio includes several medical franchises and international brands such as Eau Thermale Avène Ducray A-Derma Klorane René Furterer and Pierre Fabre Oral Care. By joining us you become part of a meaningful company where the human dimension is essential. You become a participant in the We Care Movement a movement that values excellence and innovation within passionate teams. Together we push the boundaries of science to unite health and beauty for the benefit of all because Every time we care for a single person we make the whole world better.

Location

Brossard South Shore of Montreal Quebec Canada

About the Position

Join our PFDC Division in Canada as a key operational and compliance specialist. This dual-focused role ensures effective coordination of external client requests while upholding strict safety and regulatory standards. The incumbent serves as the first point of contact for consumers patients healthcare professionals and our logistics partner (3PL) for the QRVI department.

Qualifications and Requirements

• College diploma bachelors degree or postgraduate degree in health sciences (medical biology microbiology biochemistry chemistry drug development pharmacy pharmacology or other relevant medical science).
• A minimum of one year or more of experience in the fields of pharmacovigilance pharmaceutical regulation drug safety cosmetic regulation or a related medical field.
• For the LSO-related duties at least 1 year of experience within the pharmaceutical industry in the vigilance sector in an international environment is required.
• Bilingualism (fluent in French and English both spoken and written).

Skills

• Strong customer focus.
• Ability to communicate and explain complex ideas in simple terms both orally and in writing.
• Organizational skills autonomy initiative and scientific rigor.
• Good management of emergencies priorities and projects.

Main Responsibilities

• This role combines QRVI Coordination (Quality Regulatory Vigilance Medical Information) with critical Cosmetovigilance support.
• Consumer Services & Vigilance (Approx. 50% of Time)
• Manage comprehensive customer service (receipt documentation medical analysis reporting response closure) for cosmetics natural health products and over-the-counter medications.
• Handle reports including adverse reactions quality complaints medical information questions and suspected counterfeiting.
• Detect and manage any reports of adverse effects through medical information requests and quality complaints.
• Maintain databases files and archives for its activities.
• Logistics Partner (3PL) & Regulatory Compliance (Approx. 30% of Time)
• Maintain regulatory compliance for cosmetic product imports by managing the preparation and submission of import notifications to Health Canada.
• Prepare and submit cosmetic declarations for new products and modifications.
• Coordinate and supervise compliance and packaging activities by the 3PL.
• Approval of requests and packaging prototypes in conjunction with marketing teams.

Cosmetovigilance LSO Backup & General QRVI

• Ensure that collection reporting and handling of safety information is organized and performed according to global Pierre Fabre and local regulatory requirements (LSO General Responsibility).
• Review and approval of packaging promotional and web materials from marketing teams.
• Respond to questions from Health Canada inspectors regarding cosmetic declarations and import notices.
• Participate in Health Canada inspections as required.
• Measure analyze and present KPIs related to your role and suggest corrective action plans if necessary

About Us

Present in 120 countries with a team of over 10000 employees we are proud to create a scientific and human impact today and tomorrow.

If caring is at the heart of your values join Pierre Fabre Laboratories and become a key player in theWe Care Movement.

Diversity & Inclusion

At Pierre Fabre Laboratories we believe that our greatest asset is our people.

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race color religion creed national origin or ancestry sex sexual orientation gender identity or expression age physical or mental disability veteran or military status genetic information or any other legally recognized protected basis under federal state or local law.

We are convinced that diversity is a source of fulfillment social balance and complementarity for our employees which is why our offers are open to all without restriction.

We are convinced that diversity is a source of fulfillment social balance and complementarity for our employees which is why our offers are open to all without restriction.