Salesforce Solution Architect SpecialistSenior Specialist
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Responsibilities
Qualifications
Regional Architecture Ownership & Standardization
- Own the regional target architecture and multi-release roadmap for Automotive Cloud (Sales).
- Establish architecture principles/guardrails reference patterns and governance (e.g. declarative-first reuse-first integration standards data quality rules).
- Lead cross-market fit-gap and standardization decisions; manage trade-offs between global consistency and local requirements and regulations.
Automotive Cloud (Sales) Solution Architecture Year 1 Scope
- Lead Management: define capture channels routing/assignment rules lifecycle stages deduplication approach conversion governance and auditability.
- Opportunity Management: define opportunity lifecycle/stages pipeline governance required data and controls and handoffs across sales dealer and back-office processes.
- Price & Product Configuration:
- Define product catalog strategy (product hierarchy options/variants as applicable) configuration governance and lifecycle management.
- Define pricing architecture (price books discounting/approvals promotions as applicable) and controls.
- Align product and pricing integration with SAP (and dealer/DMS where relevant) including system-of-record synchronization and reconciliation approach.
- Account & Contact Management: define standard model (including dealer/customer structures) relationship patterns stewardship responsibilities and data quality controls.
- Vehicle & Asset Management: define entity strategy lifecycle/state model and relationships to accounts/contacts/leads/opportunities; align with MDM/SAP/DMS as system of record.
- Demand Forecast: define pipeline governance forecast logic/inputs operational cadence and downstream integration/analytics needs.
- Workflow & Approvals: design scalable approval frameworks exception handling audit trails and policy controls across markets.
- Reporting & Dashboards: define KPI governance (definitions ownership refresh cadence) role-based dashboard strategy and single source of truth principles.
Agentforce Architecture (Responsible AI for Sales)
- Define AI use-case portfolio and guardrails for prioritized sales scenarios (e.g. lead/account/vehicle summarization recommended next steps guided selling prompts forecast explanations).
- Define grounding strategy leveraging Data Cloud and approved enterprise sources; set requirements for accuracy recency and traceability.
- Define access controls and safety requirements (least privilege sensitive data handling auditability).
- Ensure Agentforce behaviors retrieval sources and actions respect Ford-standard consent constraints including enforcement and auditability for consent-sensitive data.
- Establish evaluation and monitoring framework: quality safety latency drift and business impact; define go/no-go gates for production rollouts.
Enterprise Integration & Security Architecture
- Facilitate MuleSoft API-led standards: interface contracts versioning canonical mapping where appropriate idempotency/retries error handling monitoring/alerting SLAs and support model.
- Define integration strategy and reconciliation approach; clarify system-of-record and data stewardship for shared domains.
- Define integration approach (security connectivity data quality rollout scalability).
- Define integration approach (as needed) between Salesforce/Data Cloud and the Ford-standard consent component including system-of-record synchronization rules and operational monitoring.
Delivery Governance & Stakeholder Leadership
- Run architecture and design reviews; manage cross-domain dependencies and risks (data integration security release).
- Partner with Product Owner(s) on backlog readiness (acceptance criteria NFRs testability) and release scope decisions.
- Coach delivery teams/SI partners on standards and patterns; ensure solutions are supportable and aligned with enterprise architecture.
- Own documentation quality (solution designs integration/data flows security model NFRs operational readiness release notes).
Responsibilities
#LI-PC
Qualifications
- Bachelors degree in relevant discipline.
- Salesforce Certified Administrator: Salesforce Certified Sales Cloud Consultant are required
- Automotive Cloud; Data Cloud; MuleSoft; Agentforce/Salesforce AI credential (as available) are preferred
- 69 years Salesforce delivery experience with solution architecture ownership for complex programs (multi-market and/or multi-cloud).
- Strong experience across integration landscape: MuleSoft. Other integration landscape experience e.g. SAP dealer/DMS ecosystems AD/SSO and enterprise data platforms (MDM/GCP) are preferred.
- Strong architecture competencies: Salesforce security data modeling automation patterns SDLC DevOps/release governance and operability.
- Strong customer data architecture capability: identity resolution consent/privacy segmentation activation and data quality/lineage.
- Agile delivery fluency (Jira/Confluence) and strong stakeholder leadership.
Required Experience:
Senior IC
Key Skills
- Sales Experience
- ADAS
- Customer Service
- AI
- Computer Skills
- Retail Sales
- Product Demos
- Automotive Diagnostics
- Automotive Repair
- Business requirements
- Cash Handling
- Enterprise Sales
About Company
Ford® is Built for America. Discover the latest lineup in new Ford vehicles! Explore hybrid & electric vehicle options, see photos, build & price, search inventory, view pricing & incentives & see the latest technology & news happening at Ford.
