HBCU DMV Commissioners Office Fellow – Transformation Management Office

Wake County, NC - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Agency

Dept of Transportation

Division

Secretary

Job Classification Title

S-Education & Training (S)

Position Number

Grade

About Us

Its the mission of the NC Department of Transportation to connect people products and places safely and efficiently with customer focus accountability and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Description of Work

Description of Work:

The Department

The Transformation Management Office (TMO) serves as the operational hub for DMV-wide change ensuring that modernization efforts are delivered with clarity coordination and measurable impact.

Guided by values of transparency problem-solving and empowering the teams closest to the work the TMO provides product management change management and cross-agency collaboration support for priority initiatives.
The office helps leaders and staff make data-informed decisions strengthens continuous improvement practices and creates the structurestraining feedback loops dashboards and shared playbooksthat enable durable organizational capacity.
TMO ensures that strategy becomes execution and that updates to systems processes and customer experience are delivered in a way that is predictable people-centered and aligned with the DMVs long-term vision.

The Role:
Observe customer interactions in field offices and help summarize key insights for the team.
Assist with user interviews and basic usability testing of forms and digital tools.
Document current workflows by creating simple process maps checklists or summaries.
Write or refine basic user stories and requirements with guidance from product managers.
Clean and organize data sets and create simple charts to highlight trends. Help track and analyze customer feedback from surveys or pilot programs.
Test new digital features or online forms to ensure clarity accuracy and usability.
Draft short guides FAQs or internal communications to support process or system changes.
Update project boards timelines and meeting notes to keep teams aligned. Conduct light research on best practices from other states or agencies and summarize findings.

Knowledge Skills and Abilities/Management Preferences

Minimum Education and Experience of Requirement:

Bachelors degree Computer science Data science Public Policy Design or related fields from NC HBCU/MSI.
Experience with project coordination task tracking or using collaboration tools).

Minimum Education and Experience

Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.

Management prefers applicants with the following:

Basic data analysis skills (Excel Google Sheets or introductory Python/R).
Experience conducting user research usability testing or customer interviews in a class or project setting.
Familiarity with creating simple process maps wireframes or workflow diagrams.
Ability to break down problems into clear steps and document requirements.
Strong written communication skills for drafting summaries guides or meeting notes.
Comfort preparing visuals or slide decks to support team discussions.
Willingness to test new digital tools and provide structured feedback.
Curiosity about public service government operations and improving customer experience.

Training

On the job training professional development site visits.

Knowledge Skills and Abilities / Competencies:

Salary Range: $28.08/hr. - $29.36/hr.

Location

Rocky Mount NC - Hybrid

It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.

Recruiter:

Alexis Leanne Palcher

Email:

AgencyDept of TransportationDivisionSecretaryJob Classification TitleS-Education & Training (S)Position NumberGradeTSAbout UsIts the mission of the NC Department of Transportation to connect people products and places safely and efficiently with customer focus accountability and environmental sensit...