Senior Application Support Engineer (Site Reliability Engineer)
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Job Location:
Indianapolis, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Senior Application Support Engineer (Site Reliability Engineer)
Location:Indianapolis IN - onsite 5 days a week
Overview
Are you a technical detective with a passion for scalable performant and resilient enterprise applications Do you thrive in incident management and root cause analysis Are you excited to collaborate with development teams to enhance application performance and reliability If so we want tomeetyou!
Encorais seeking aSenior Application Support Engineer (SRE)to join our dynamic team of this roleyoulllead efforts to ensure the reliability availability and performance of mission-critical applications and platforms.
WhatYoullDo
As a Senior Application Support Engineer you will:
- Be part of a global production operations teamresponsiblesupportingexternalfacing webapplications.
- Manage incidents perform root cause analysis and implement preventative solutions.
- Collaborate with development infrastructure and platform engineering teams to improve system reliability.
- Work within aglobal teamto enable 24x7 supportmodelfor internal triage communication and root cause analysis.
Key Responsibilities
- Provide 24/7 support as part of a team for productionwebapplications running on AWSorMulesoftAPIs.
- Monitor and troubleshoot issues using observability tools like Splunk.
- Investigate and expand functionality in Splunk to enable Splunk AI solutions.
- Create dashboards and capture metrics to improve visibility and performance.
- Respond proactively to system alerts and customer complaints.
- Identifywhere issues aremanifestingfrom source systems or processes and provide recommendations for deflecting incidents
- Apply industry best practices to support processes.
- Participate in a planned on-call rotation.
Qualifications
- 25 years of experience in Tier 2 or Tier 3 IT support roles (e.g. systems analysis development data/reporting).
- Strong ability to analyze logs and code to resolve Tier 2 issues.
- Experience in application-focused support engineering or SRE roles.
- Excellent written and verbal communication skills.
- Proficiencywith observability tools (OpenTelemetry Splunk AppDynamics Datadog).
- Hands-on experience with AWS and/or Kubernetes.
- Background in DevOps and scripting (Python preferred).
- Familiarity with ITIL practices incident management and documentation.
- Experience with disaster recovery business continuity and ServiceNow dashboards.
- Comfortable working in Linux environments and shell scripting.
Preferred Qualifications
- Bachelors orMasters degree in Computer Science Engineering or related field.
- Consulting experience and Agilemethodologybackground.
- Proven ability to lead small to medium-sized teams.
- Certifications: ITIL Foundation AWS Azure or GCP.
- Experience withMulesoft Postman and API testingsupport.
- Understanding ofnetworking concepts in cloud-native environments (AWS/Kubernetes/OpenShift).
What We Value
- A proactive Can Do attitude.
- Self-driven and autonomous work style.
- Strong communicationacross internal and external teams.
- Passion for operational excellence and continuous improvement.
- Commitment to compliance and industry best practices.
Required Experience:
Senior IC
Key Skills
- Splunk
- Iis
- SQL
- .NET
- Perl
- Shell Scripting
- Weblogic
- Java
- Sybase
- Scripting
- Oracle
- Application Support
About Company
As Encora Inc. expands its footprint in Latin America, its acquisition of Nearsoft provides our clients with a unique chance to Nearshore on a global scale.
