Chat Banker (ACS) Advanced Client Solutions 1st shift
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Job Location:
Chandler, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!
Job Description:
This job is responsible for connecting clients with the breadth of solutions that the bank offers to help achieve financial goals. Key responsibilities include balancing service requests and sales opportunities providing subject matter expertise on financial solutions asking clients probing questions to understand life and financial goals and pairing new solutions and services to meet client needs.
Responsibilities:
- Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products services and solutions to meet those needs
- Responds to customer inquiries and concerns creating customized solutions
- Sells and fulfills banking products including checking and savings accounts credit cards Certificate of Deposits (CDs) Individual Retirement Accounts (IRAs) and loans
- Identifies client needs for licensed sales functions making referrals to Line of Business partners
- Quotes rates terms and programs for banking solutions
- Manages risk in every business product and service transaction leveraging available tools
Required Qualifications:
- Displays passion commitment and drive to deliver an experience that improves our clients financial lives
- Comfortable handling multiple simultaneous chat conversations in a fastpaced highvolume environment.
- Strong written communication skills including proper grammar spelling and professional tone
- Commitment to teamwork and the flexibility to work the schedule including weekends and holidays
- Ability to engage with clients and seek to understand their needs while actively sharing options using plain language building rapport and handling objections
- Comfortable receiving ongoing performance feedback and coaching
- Comfortable with ongoing change and learning new technology/processes
- Minimum of an intermediate level of proficiency with computers
- Self-motivated with excellent organizational skills
- Strong decision-making and problem-solving skills
Desired Qualifications:
- Experience in the banking/financial industry
- Experience working in a call center
- Experience in sales
- Strong written communication skills
Skills:
- Attention to Detail
- Strong written communication skills
- Client Solutions Advisory
- Customer and Client Focus
- Interpret Relevant Laws Rules and Regulations
- Adaptability
- Client Experience Branding
- Customer Service Management
- Issue Management
- Problem Solving
- Active Listening
- Business Development
- Consulting
- Referral Identification
- Research
Training Start Date:: April 6 2026
Shifts:
Monday Thursday Friday 7am-6pm Saturday 7am-5pm (4x10)
or
Monday Tuesday Friday 7am-6pm Saturday 7am-5pm (4x10)
or
Monday Tuesday Wednesday 7am-6pm Saturday 7am-5pm (4x10)
or
Tuesday thru Friday 9am-6pm Saturday 8am-5pm
or
Tuesday thru Friday 9am-6pm Saturday 8am-5pm
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)Hours Per Week:
40
Key Skills
- Sales Experience
- Presentation Skills
- Financial Services
- Customer Service
- Financial Acumen
- Fraud
- Math
- Military Experience
- Banking
- Upselling
- Cash Handling
- RMF
About Company
What would you like the power to do? At Bank of America, our purpose is to help make financial lives better through the power of every connection.
