Universal Banker
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
If youre looking for a career that will unlock new opportunities join HSBC and experience the possibilities. Whether you want a career that could take you to the top or simply take you in an exciting new direction HSBC offers opportunities support and rewards that will take you further.
International Wealth and Premier Banking (IWPB) is our new global business combining Retail Banking and Wealth Management; and Global Private Banking to become one of the worlds largest global wealth managers with USD1.4 trillion in assets. Across Asia where wealth pools are growing faster than in any other region HSBCs wealth revenues continue to grow through product innovation and customer centricity. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth ranging from personal banking individuals and families through to business owners investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts credit cards personal loans and mortgages as well as asset management insurance wealth management and private banking that best suit our customers needs.
Job Introduction
The Universal Banker (UB) role within HSBCs International Wealth and Premier Banking (IWPB) is pivotal in executing a multiyear growth strategy. This strategy is centered on positioning HSBC as a global bank committed to Indias long-term growth story leveraging its full scale of global capabilities. The business is poised for expansion with plans to add 20 more branches to its existing fleet of 26 branches. The Universal Banker will play a crucial customer-facing role servicing primarily walk-in customers and managing their requirements to ensure satisfaction. This role is integral to delivering effective branch customer interface functions in the front office and teller areas aligning with the TCF principles to transition from mere transaction processing to need-based sales.
Principal Responsibilities
- Ensure effective delivery of branch customer interface functions to achieve high levels of customer satisfaction and operational efficiency.
- Implement TCF principles in daily customer interactions transitioning from transaction processing to need-based sales.
- Maintain branch hygiene standards by ensuring promotional materials are correctly displayed and the banking hall and ATMs are clean.
- Manage customer complaints and escalations to ensure a positive customer experience.
- Migrate customers to alternate delivery channels in a friendly manner.
- Adhere to operational standards set by the bank maintaining control over customer deliverables and implementing audit recommendations.
- Attain key performance indicators (KPIs) by acquiring new customers and promoting credit card and general insurance products.
- Meet KPIs for referrals and cross-selling opportunities.
Education Qualifications / Certifications and Requirements
- Graduate degree
- Experience ranging 1 2 years
Other Requirements (Knowledge and Experience)
- Holistic understanding of branch operations and processes within the bank.
- Sound understanding of the companys customer service requirements.
- Exceptional and updated knowledge of banking products systems and processes.
- Ability to establish mutual respect and trust in dealing with others working effectively as part of a team.
- Demonstrated business focus and customer orientation providing exemplary service.
- Awareness of AML risk and adherence to regulatory guidelines and internal AML & Sanction Policy.
- Ability to manage and fulfill customer requirements to their satisfaction ensuring a positive customer experience consistently.
Skills
- Exceptional Communication Skills:Ability to convey information clearly and effectively across various channels.
- Strong Interpersonal Skills:Capable of building and maintaining positive relationships with colleagues and clients.
- Highly Organized:Demonstrates meticulous attention to detail and efficient task management.
- Collaborative Team Player:Works well within a team contributing to collective goals and fostering a supportive environment.
- Proactive and Efficient:Acts swiftly and decisively to achieve objectives ensuring timely completion of tasks.
Regulatory Certifications:
- FEDAI NISM (Demat) and IRDA certifications are preferred or should be obtained / transferred to HSBC mapping within 3 to 6 months of onboarding
Additional Information
- Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment as required
Youll achieve more at HSBC.
HSBC is committed to building a culture where all employees are valued respected and opinions count. We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited India
Key Skills
- Sales Experience
- Presentation Skills
- Financial Services
- Customer Service
- Financial Acumen
- Fraud
- Math
- Military Experience
- Banking
- Upselling
- Cash Handling
- RMF
About Company
HSBC Holdings plc is a British multinational investment bank and financial services holding company. It was the 7th largest bank in the world by 2018, and the largest in Europe, with total assets of US$2.558 trillion.
