Principal Solution Architect AWS

Hyderabad - Pakistan

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.

Position Purpose

The Solutions Engineer AWS Contact Center Practice will support pre-sales solution development and go-to-market initiatives within TTEC Digitals AWS practice. This role focuses on designing scalable AWS contact center solutions building customer-facing demonstrations creating reusable technical assets and enabling delivery teams with best practices and accelerators.

Location: Hyderabad India

Key Responsibilities

Solution Development & Pre-Sales Support

Develop technical solutions and architecture diagrams for customer proposals and RFP responses.

Create detailed effort estimates and Scopes of Work (SOWs).

Translate business requirements into actionable technical delivery plans.

Support RFP/RFI responses with solution narratives and technical estimations.

Collaborate with Solutions Architects to refine and validate designs.

Demonstration & Proof-of-Concept Development

Build customer-facing demonstrations and POCs showcasing AWS contact center capabilities.

Create reusable demo environments and technical accelerators.

Develop reference architectures and implementation patterns for common use cases.

Enablement & Documentation

Produce technical documentation solution guides and best-practice materials.

Develop go-to-market collateral including solution briefs and white papers.

Maintain internal knowledge base of AWS contact center integrations and patterns.

Technical Expertise

Hands-on experience with Amazon Connect.

Strong knowledge of AWS services including AWS Lambda Amazon Lex S3 Amazon DynamoDB and CloudFormation/CDK.

Experience developing integrations within Amazon Connect.

Experience with contact center platforms such as Genesys Cloud CX Avaya Cisco or Five9.

Ability to create architecture diagrams using Lucidchart or AWS Architecture icons.

Familiarity with Infrastructure as Code tools (Terraform CloudFormation CDK).

Knowledge of AI/ML services such as Lex Bedrock Transcribe and Comprehend.

Competency

Strong technical writing skills (SOWs RFP responses proposals).

Customer-facing presentation and demo skills.

Ability to influence solution strategy and collaborate cross-functionally.

Strong analytical and solution design mindset.

Ability to work independently while supporting multiple pre-sales engagements.

Technology Stack

AWS Services: Amazon Connect AWS Lambda Amazon Lex S3 Amazon DynamoDB CloudFormation CDK

IaC Tools: Terraform CloudFormation CDK

Contact Center Platforms: Genesys Cloud CX Avaya Cisco Five9

AI/ML Services: Lex Bedrock Transcribe Comprehend

Diagramming Tools: Lucidchart

Education Experience and Certification

Required:

7 years of experience in technical pre-sales solutions engineering or contact center consulting.

Bachelors degree in Computer Science Engineering or related field (or equivalent experience).

Preferred:

AWS Certifications (Solutions Architect Developer or specialty certifications).

Experience with CTI integrations (Salesforce ServiceNow Microsoft Dynamics).

Experience building enterprise-level demos and proof-of-concepts.

TTEC Digital and our 1800 employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company TTEC Engage is a 60000 employee service company with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need they can draw from these independently managed centers of excellence TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Staff IC