President's Suite Associate

Who We Are

It takes the most talented people to put on the worlds greatest tennis event. The US Open Tennis Championships are one of the highest-attended annual sporting events in the world. Each year for three weeks in the late summer the US Open is the focus of the sports & entertainment universe. Passionate fans from around the world come to NYC to witness the toughest tennis on the games biggest stage. With more than 1.1 million on-site visitors over 204 million television viewers worldwide and over 47 million online visitors globally in 2025 why not come and enjoy the thrill and excitement of working with our team

Why Work for the USTA

We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to know tennis Dont worry you can still find yourself in the game!

The Role

The Presidents Suite at the US Open is an exclusive high-end hospitality offering providing an unparalleled viewing and dining experience for guests including volunteers and VIPs. Serve as the direct operational support and trusted partner to the Presidents Suite Lead ensuring seamless execution of all guest experience initiatives and logistical requirements within the suite in advance of and throughout the US Open. This is a seasonal position from March 2026 through October 2026. The selected candidate must be available to work on-site for the full duration of the US Open.

Pre-Tournament Support

Assist with project management timeline work with vendors to secure details assist with invitation process begin to create templates for day-to-day operations

Operational Support

Act as the primary second-in-command for all suite operations.

Assist with day-to-day staffing needs including break schedules and position rotation in coordination with the lead.

Oversee the daily setup and breakdown of the suite ensuring all amenities and materials are in place.

Guest Experience

Assist with high-level guest relations greeting VIPs and addressing immediate guest needs or issues.

Coordinate with Greeter/Front Desk and Dining staff to manage guest flow seating and special requests.

Logistics & Inventory

Monitor and manage inventory of suite essentials (e.g. promotional materials administrative supplies emergency kits).

Liaise with Levy Dining staff Ushers and Roaming staff to ensure service standards are consistently met.

Communication & Reporting

Maintain clear and continuous communication with the Director of Premium Hospitality reporting any operational disruptions or critical guest feedback immediately.

Document end-of-day operational summary including any necessary follow-up actions.

Who You Are

• Proven experience in high-end hospitality event management or VIP guest services preferably in a high-volume dynamic environment.
• Exceptional organizational skills and attention to detail.
• Strong interpersonal and communication skills with a professional and discreet demeanor.
• Ability to think quickly and problem-solve effectively under pressure.
• Familiarity with large-scale sporting events or the US Open structure is a plus.
  
• Time Commitment: Full duration of the US Open (pre-tournament setup may be required). Must be available for both proposed shifts (Morning and Night) and potentially long hours.

What We Offer

Compensation: This is a non-exempt position with an hourly rate of $20.00.

Uniforms: Employees will be provided with uniforms to ensure a professional and cohesive team appearance.

Daily Meal Allowance: A meal allowance will be loaded onto your credentials each workday allowing you to enjoy meals on-site during your shift.

Exciting Work Environment: Be part of a dynamic team at a world-class venue contributing to an unforgettable experience for players staff and fans.