Scheduling Team Lead

About us

LifeMD is a leading digital healthcare company committed to expanding access to virtual care pharmacy services and diagnostics by making them more affordable and convenient for all. Focused on both treatment and prevention our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns.

To support our expanding patient base LifeMD leverages a vertically-integrated proprietary digital care platform a 50-state affiliated medical group a 22500-square-foot affiliated pharmacy and a U.S.-based patient care center. Our company with offices in New York City; Greenville SC; and Huntington Beach CA is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts were united by a shared mission to revolutionize healthcare. Employees enjoy a collaborative and inclusive work environment hybrid work culture and numerous opportunities for growth. Want your work to matter Join us in building a future of accessible innovative and compassionate care.

About the role

The Scheduling Team Lead serves as the subject matter expert for telehealth scheduling workflows and territory-specific coverage requirements. This individual partners closely with Clinical Operations Sales and Customer Support teams to maintain operational efficiency ensure access to care and support program growth.

Responsibilities:

Operational Oversight

• Lead daily telehealth scheduling operations across assigned territories specialties and provider groups.
• Maintain scheduling best practices to ensure appropriate provider utilization state coverage and compliance with licensure requirements.
• Monitor appointment availability forecast demand and adjust staffing models to support patient access goals.
• Ensure schedules align with service level agreements (SLAs) patient wait time targets and productivity benchmarks.
• Identify and escalate coverage gaps provider capacity issues or scheduling conflicts.
• Support reporting related to utilization no-show rates productivity and access metrics.

Implementation & Growth Support

• Support new provider onboarding and telehealth program implementation including template creation and scheduling configuration.
• Provide training and education information to internal teams on telehealth scheduling processes.
• Participate in workflow assessments to identify operational improvements and strengthen client partnerships.

Leadership & Development

• Provide guidance mentorship and support to scheduling team members.
• Promote accountability quality and consistency in scheduling practices.
• Identify training needs and encourage professional development within the team.
• Support performance monitoring and quality improvement initiatives.

Qualifications

• 3 years of experience in telehealth healthcare operations or workforce management scheduling.
• Strong understanding of provider scheduling licensure coverage and multi-state telehealth operations.
• Strong analytical skills with ability to interpret scheduling data and make operational recommendations.
• Highly organized detail-oriented and results-driven.
• Excellent communication skills with ability to collaborate cross-functionally.

Preferred Qualifications

• Bachelors degree in Healthcare Administration Business Operations or related field (preferred).
• Experience working with EMR/EHR scheduling systems.
• Experience supporting telehealth program launches or provider onboarding.
• Knowledge of production-style workforce planning forecasting models or facilities planning concepts applied to virtual care environments.

Core Competencies

• Operational problem-solving
• Data-driven decision making
• Cross-functional collaboration
• Workforce optimization
• Adaptability in fast-paced telehealth environment

• Health Care Plan (Medical Dental & Vision)
• Retirement Plan (Roth 401k)
• Life Insurance (Basic Voluntary & AD&D)
• Paid Time Off (Vacation & Public Holidays)