UTS- Temporary Audience Support Associate (PBS NC)
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Job Location:
Chapel Hill, NC - USA
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Position Summary
Primary Purpose: This position is responsible for providing direct account assistance to donors and viewers. The primary function involves responding to inquiries via email and when necessary by phone. Audience Services provides information related to membership benefits and account updates while ensuring a high level of customer support. The role requires strong computer proficiency and the ability to accurately interpret and complete account-related requests. With a daily volume ranging from 75200 inquiries the position demands strong attention to detail efficiency and the ability to respond promptly and accurately. Knowledge: Extensive knowledge of Advancement departmental processes and organizational operations related to the accurate administration of contribution activities including gift processing benefit fulfillment programming and station-related events. Office Technology: Proficient in Microsoft Office Suite. Previous experience working within a donor database or Customer Relationship Management ( CRM ) system in a fundraising or customer service environment. Communication Skills: Ability to communicate ideas clearly concisely and in an organized manner. Skilled in interpreting programs policies and procedures to address donor-specific needs. Detail-oriented with the ability to develop solution-based approaches using a CRM tool. Proactively provides clarification to ensure team members support the PBS mission with accurate information. Delivers excellent customer service through courteous knowledgeable interactions. Productivity: Demonstrates the ability to produce high-quality work efficiently and within established timelines to effectively support donors and stakeholders.
Work Schedule
Monday Friday 8 AM 5 PM
Primary Purpose: This position is responsible for providing direct account assistance to donors and viewers. The primary function involves responding to inquiries via email and when necessary by phone. Audience Services provides information related to membership benefits and account updates while ensuring a high level of customer support. The role requires strong computer proficiency and the ability to accurately interpret and complete account-related requests. With a daily volume ranging from 75200 inquiries the position demands strong attention to detail efficiency and the ability to respond promptly and accurately. Knowledge: Extensive knowledge of Advancement departmental processes and organizational operations related to the accurate administration of contribution activities including gift processing benefit fulfillment programming and station-related events. Office Technology: Proficient in Microsoft Office Suite. Previous experience working within a donor database or Customer Relationship Management ( CRM ) system in a fundraising or customer service environment. Communication Skills: Ability to communicate ideas clearly concisely and in an organized manner. Skilled in interpreting programs policies and procedures to address donor-specific needs. Detail-oriented with the ability to develop solution-based approaches using a CRM tool. Proactively provides clarification to ensure team members support the PBS mission with accurate information. Delivers excellent customer service through courteous knowledgeable interactions. Productivity: Demonstrates the ability to produce high-quality work efficiently and within established timelines to effectively support donors and stakeholders.
Work Schedule
Monday Friday 8 AM 5 PM
Required Experience:
Staff IC
Key Skills
- Dewatering
- Facilities Management
- Crystal Report
- Infection Control
- Instrumentation
- Anesthesia
About Company
The University of North Carolina at Chapel Hill, the nation’s first public university, is a global higher education leader known for innovative teaching, research and public service. A member of the prestigious Association of American Universities, Carolina regularly ranks as the best ... View more
