Facilities & Events Manager Ice Arenas
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Job Location:
Newark, DE - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
PAY GRADE: 26N
CONTEXT OF JOB:
The Facilities & Events Manager Ice Arenas at the University of Delaware is a vital member of the Department of Athletics Community & Campus Recreation upholding and embracing the departments mission of Achieving Excellence Together.Under the general direction of the Assistant AD Director - Ice Arenas this position oversees the day-to-day operations and event management for the Fred Rust and Gold Ice Arenas and provides support for the Outdoor Pool Aquatics Center. The incumbent is the primary event manager for ice arena-based competitions shows rentals and other scheduled activities working closely with internal departments and external clients to ensure high-quality execution and facility readiness.
This position is highly operational and hands-on requiring the ability to supervise staff coordinate logistics manage equipment and directly contribute to daily facility functions.
The position requires the availability to work nights weekends and holidays in accordance with Ice Arenas event and facility schedules.
The standard working shift will be as follows:
Monday Friday: 3pm - 1130pm (close the building)
Monday Friday: 3pm - 1130pm (close the building)
MAJOR RESPONSIBILITIES:
Ice Arena Operations
Manage daily operations of the Fred Rust and Gold Ice Arenas ensuring safe clean and operational environments for all users.
Oversee ice maintenance activities including resurfacing (Zamboni) ice depth management blade changes painting and seasonal adjustments.
Perform and oversee facility maintenance and coordinate repairs with appropriate university departments or vendors.
Supervise and train part-time staff and student employees in arena procedures including Zamboni operation emergency protocols customer service and event support.
Maintain inventory and coordinate maintenance of arena equipment including Zamboni skate aids and mechanical systems.
Conduct pre-event and daily facility inspections identifying and resolving issues related to ice quality equipment function and public safety.
Produce and maintain operational logs maintenance records and daily shift reports.
Manage daily operations of the Fred Rust and Gold Ice Arenas ensuring safe clean and operational environments for all users.
Oversee ice maintenance activities including resurfacing (Zamboni) ice depth management blade changes painting and seasonal adjustments.
Perform and oversee facility maintenance and coordinate repairs with appropriate university departments or vendors.
Supervise and train part-time staff and student employees in arena procedures including Zamboni operation emergency protocols customer service and event support.
Maintain inventory and coordinate maintenance of arena equipment including Zamboni skate aids and mechanical systems.
Conduct pre-event and daily facility inspections identifying and resolving issues related to ice quality equipment function and public safety.
Produce and maintain operational logs maintenance records and daily shift reports.
Ice Arena Event Management
Serve as the lead or assist event manager for ice arena events including varsity hockey figure skating shows club competitions youth tournaments learn-to-skate sessions and private rentals.
Plan and implement all logistical aspects of each event including staffing plans client coordination facility setup and breakdown.
Collaborate with internal units and external partners such as custodial security EHS and vendors to ensure seamless event delivery.
Manage the expectations and requests of clients during their events providing exceptional service and timely issue resolution.
Generate pre- and post-event documentation and coordinate with the Business Office for invoicing and reconciliation.
Serve as the lead or assist event manager for ice arena events including varsity hockey figure skating shows club competitions youth tournaments learn-to-skate sessions and private rentals.
Plan and implement all logistical aspects of each event including staffing plans client coordination facility setup and breakdown.
Collaborate with internal units and external partners such as custodial security EHS and vendors to ensure seamless event delivery.
Manage the expectations and requests of clients during their events providing exceptional service and timely issue resolution.
Generate pre- and post-event documentation and coordinate with the Business Office for invoicing and reconciliation.
Outdoor Pool Aquatics Center Support
Assist with seasonal opening daily pool maintenance and closing of the Outdoor Pool Aquatics Center.
Assist with seasonal opening daily pool maintenance and closing of the Outdoor Pool Aquatics Center.
QUALIFICATIONS:
High school diploma or GED with at least three years of job-related experience or bachelors degree with facility or event operations experience.
Prior experience in ice arena operations including Zamboni use and maintenance ice preparation and mechanical system oversight is strongly preferred.
Experience managing events coordinating logistics and working with customers or clients in a recreational athletics or public-facing environment.
Demonstrated ability to lead and train staff organize workflows and respond to dynamic operational needs.
Proficiency in computer applications including Microsoft Office Google Workspace and facility/event scheduling systems.
Strong interpersonal and communication skills; ability to work effectively with diverse populations and within team environments.
Comfortable working in physically demanding environments including cold temperatures and outdoor conditions.
SPECIAL REQUIREMENTS:
Must be available to work nights weekends and holidays in accordance with event and facility schedules.
Required to drive and maintain proficiency with Zamboni ice resurfacing equipment.
May be required to lift and move heavy equipment or supplies with or without assistance (up to 50 lbs).
Must be able to work in both indoor cold environments and outdoor seasonal conditions.
High school diploma or GED with at least three years of job-related experience or bachelors degree with facility or event operations experience.
Prior experience in ice arena operations including Zamboni use and maintenance ice preparation and mechanical system oversight is strongly preferred.
Experience managing events coordinating logistics and working with customers or clients in a recreational athletics or public-facing environment.
Demonstrated ability to lead and train staff organize workflows and respond to dynamic operational needs.
Proficiency in computer applications including Microsoft Office Google Workspace and facility/event scheduling systems.
Strong interpersonal and communication skills; ability to work effectively with diverse populations and within team environments.
Comfortable working in physically demanding environments including cold temperatures and outdoor conditions.
SPECIAL REQUIREMENTS:
Must be available to work nights weekends and holidays in accordance with event and facility schedules.
Required to drive and maintain proficiency with Zamboni ice resurfacing equipment.
May be required to lift and move heavy equipment or supplies with or without assistance (up to 50 lbs).
Must be able to work in both indoor cold environments and outdoor seasonal conditions.
Required Experience:
Manager
Key Skills
- Marketing
- Catering
- Organizational skills
- Hospitality Experience
- Management Experience
- HubSpot
- Event Planning
- Events Management
- Project Management
- Event Marketing
- Leadership Experience
- negotiation
About Company
The University of Delaware is a diverse institution of higher learning, fostering excellence in research. UD has ten colleges, providing outstanding undergraduate, graduate and professional education, serving the local, regional, national and international communities.
