Director, Customer Success LATAM

Boston, NH - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

As a Director Customer Success you will hire and develop multiple teams coaching first line managers and individual contributors to success. Youll be expected to seamlessly shift between high-level strategy and detailed execution in an effort to create alignment trust and buy-in overtime. This role ultimately impacts our customer experience and retention at scale.

At Datadog we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What Youll Do:

Develop and maintain accurate team forecasts
Coach and guide teams through renewal and expansion negotiations
Take ultimate ownership of all account relationships and manage customer and team escalations
Motivate teams that proactively foster customer relationships to achieve trust and revenue growth on a consistent basis
Invest in building a set of proactive managers that focus on effective communication both internally & externally
Prioritize talent attraction retention and development; ultimately creating an ecosystem of high performing teams
Manage competing priorities in an ever-changing environment displaying prioritization

Who You Are:

Someone with 2 years managing managers and prior to that 2 years overseeing a high performing team of Customer Success Managers
Experienced in Customer Success or Account Management 8 years of experience preferred with a minimum 3 years in the SaaS space
Proven track record of success in negotiating and coaching contract terms and overcoming pricing objections for renewal and up-sell opportunities
Familiar with the B2B tech space or with subscription based software preferred

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. Thats okay. If youre passionate about technology and want to grow your experience we encourage you to apply.

Benefits and Growth:

Best-in-breed onboarding
Sales training in MEDDIC and Command of the Message
An inclusive company culture opportunity to join our Community Guilds
Intra-departmental mentor and buddy program for in-house networking
Continuous professional development product training and career pathing
New hire stock equity (RSU) and employee stock purchase plan (ESPP)
Generous and competitive benefits package

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Required Experience:

Director

What Youll Do:

Develop and maintain accurate team forecasts
Coach and guide teams through renewal and expansion negotiations
Take ultimate ownership of all account relationships and manage customer and team escalations
Motivate teams that proactively foster customer relationships to achieve trust and revenue growth on a consistent basis
Invest in building a set of proactive managers that focus on effective communication both internally & externally
Prioritize talent attraction retention and development; ultimately creating an ecosystem of high performing teams
Manage competing priorities in an ever-changing environment displaying prioritization

Who You Are:

Someone with 2 years managing managers and prior to that 2 years overseeing a high performing team of Customer Success Managers
Experienced in Customer Success or Account Management 8 years of experience preferred with a minimum 3 years in the SaaS space
Proven track record of success in negotiating and coaching contract terms and overcoming pricing objections for renewal and up-sell opportunities
Familiar with the B2B tech space or with subscription based software preferred

Benefits and Growth: