IT Helpdesk Analyst
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Job Location:
El Dorado, KS - USA
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Details:
Position Summary
We are seeking a hands-on IT / Help Desk Analyst to support day-to-day IT operations at a
major refinery facility in El Dorado AR. This role provides on-site technical assistance for
plant personnel ensuring reliable functionality of computer systems network connectivity
and hardware/software applications critical to refinery operations. The ideal candidate is
service-oriented adaptable and comfortable working in an industrial environment
supporting both office and field users.
major refinery facility in El Dorado AR. This role provides on-site technical assistance for
plant personnel ensuring reliable functionality of computer systems network connectivity
and hardware/software applications critical to refinery operations. The ideal candidate is
service-oriented adaptable and comfortable working in an industrial environment
supporting both office and field users.
Key Responsibilities
Serve as the primary on-site contact for IT support requests troubleshooting
desktops laptops printers mobile devices and peripherals.
Support end-users with software installations system access and hardware
configuration.
Maintain and monitor plant networks switches and connectivity to ensure reliable
uptime.
Manage user accounts security permissions and group policies in Active Directory
and Microsoft 365 environments.
Provide support for process control system interfaces handheld devices and field
communications tools used by refinery staff.
Setup iPads and add printers for users.
Document all service requests incidents and resolutions in the ticketing system;
escalate complex issues as needed.
Assist with deployment of IT projects system upgrades and cybersecurity
initiatives.
Collaborate with corporate IT teams to maintain refinery compliance with company
policies and IT standards.
Ensure backup systems antivirus protection and data recovery procedures are in
place and functional.
Serve as the primary on-site contact for IT support requests troubleshooting
desktops laptops printers mobile devices and peripherals.
Support end-users with software installations system access and hardware
configuration.
Maintain and monitor plant networks switches and connectivity to ensure reliable
uptime.
Manage user accounts security permissions and group policies in Active Directory
and Microsoft 365 environments.
Provide support for process control system interfaces handheld devices and field
communications tools used by refinery staff.
Setup iPads and add printers for users.
Document all service requests incidents and resolutions in the ticketing system;
escalate complex issues as needed.
Assist with deployment of IT projects system upgrades and cybersecurity
initiatives.
Collaborate with corporate IT teams to maintain refinery compliance with company
policies and IT standards.
Ensure backup systems antivirus protection and data recovery procedures are in
place and functional.
Qualifications
Education: Associate or Bachelors degree in Information Technology Computer
Science or related field (or equivalent work experience).
Experience: 2-5 years of IT support experience ideally in a manufacturing
chemical or refinery setting.
Technical Skills:
o Windows 10/11 Microsoft 365 and Active Directory administration
o Network troubleshooting (LAN/WAN switches routers cabling)
o Experience with ServiceNow Remedy or similar ticketing tools
o Familiarity with VPN remote desktop tools and mobile device management
(MDM)
Preferred: Knowledge of industrial control networks or process automation
interfaces.
Certifications: CompTIA A Network or Microsoft Certified IT Professional
(MCP/MCSA) preferred.
Other:
Education: Associate or Bachelors degree in Information Technology Computer
Science or related field (or equivalent work experience).
Experience: 2-5 years of IT support experience ideally in a manufacturing
chemical or refinery setting.
Technical Skills:
o Windows 10/11 Microsoft 365 and Active Directory administration
o Network troubleshooting (LAN/WAN switches routers cabling)
o Experience with ServiceNow Remedy or similar ticketing tools
o Familiarity with VPN remote desktop tools and mobile device management
(MDM)
Preferred: Knowledge of industrial control networks or process automation
interfaces.
Certifications: CompTIA A Network or Microsoft Certified IT Professional
(MCP/MCSA) preferred.
Other:
Role is onsite at the Delek Refinery in El Dorado AR.
Must have the ability to wear a respirator and pass respiratory fit testing if required. Approximately 60%-100% of shift outdoors in a wide range of temperatures. Exposure to chemical vapors high level of noise or heat that may require PPE. Work may be in 12-hour shifts during Turnaround. May be required to lift or carry up to 50 pounds push or pull heavy weights ride a bicycle and climb ladders.
Depending on assignment may be required to be a member of Emergency Response Team
Accountable for the safe operations of assigned duties and areas
Accountable for personal and all personnel safety
Monitors and Operates specialized equipment making adjustments as needed/authorized
Occasionally within shift (1-33%): Climbing
Occasionally within shift (1-33%): Weight lifted / force exerted up to 50 pounds
While this job description aims to provide a comprehensive overview of the role it may not detail every task or responsibility required.
Must have the ability to wear a respirator and pass respiratory fit testing if required. Approximately 60%-100% of shift outdoors in a wide range of temperatures. Exposure to chemical vapors high level of noise or heat that may require PPE. Work may be in 12-hour shifts during Turnaround. May be required to lift or carry up to 50 pounds push or pull heavy weights ride a bicycle and climb ladders.
Depending on assignment may be required to be a member of Emergency Response Team
Accountable for the safe operations of assigned duties and areas
Accountable for personal and all personnel safety
Monitors and Operates specialized equipment making adjustments as needed/authorized
Occasionally within shift (1-33%): Climbing
Occasionally within shift (1-33%): Weight lifted / force exerted up to 50 pounds
While this job description aims to provide a comprehensive overview of the role it may not detail every task or responsibility required.
#INDG
Required Experience:
IC
Key Skills
- IT Experience
- SAP Materials Management
- SAP SuccessFactors
- Agile
- Business Analysis
- SAP
- Requirements Gathering
- SAP Finance & Controlling
- SAP Supply Chain Management
- SAP S/4HANA
- SDLC
- Oracle
About Company
PTS Advance is the largest specialist provider of technical talent to the United States’ Oil, Gas & Chemicals, Power & Renewables, Life Sciences, Construction & Infrastructure, and Manufacturing industries.
