IT Helpdesk Analyst
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Job Location:
El Dorado, KS - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Details:
Position Summary
We are seeking a hands-on IT / Help Desk Analyst to support day-to-day IT operations at a
major refinery facility in El Dorado AR. This role provides on-site technical assistance for
plant personnel ensuring reliable functionality of computer systems network connectivity
and hardware/software applications critical to refinery operations. The ideal candidate is
service-oriented adaptable and comfortable working in an industrial environment
supporting both office and field users.
major refinery facility in El Dorado AR. This role provides on-site technical assistance for
plant personnel ensuring reliable functionality of computer systems network connectivity
and hardware/software applications critical to refinery operations. The ideal candidate is
service-oriented adaptable and comfortable working in an industrial environment
supporting both office and field users.
Key Responsibilities
* Serve as the primary on-site contact for IT support requests troubleshooting
desktops laptops printers mobile devices and peripherals.
* Support end-users with software installations system access and hardware
configuration.
* Maintain and monitor plant networks switches and connectivity to ensure reliable
uptime.
* Manage user accounts security permissions and group policies in Active Directory
and Microsoft 365 environments.
* Provide support for process control system interfaces handheld devices and field
communications tools used by refinery staff.
* Setup iPads and add printers for users.
* Document all service requests incidents and resolutions in the ticketing system;
escalate complex issues as needed.
* Assist with deployment of IT projects system upgrades and cybersecurity
initiatives.
* Collaborate with corporate IT teams to maintain refinery compliance with company
policies and IT standards.
* Ensure backup systems antivirus protection and data recovery procedures are in
place and functional.
* Serve as the primary on-site contact for IT support requests troubleshooting
desktops laptops printers mobile devices and peripherals.
* Support end-users with software installations system access and hardware
configuration.
* Maintain and monitor plant networks switches and connectivity to ensure reliable
uptime.
* Manage user accounts security permissions and group policies in Active Directory
and Microsoft 365 environments.
* Provide support for process control system interfaces handheld devices and field
communications tools used by refinery staff.
* Setup iPads and add printers for users.
* Document all service requests incidents and resolutions in the ticketing system;
escalate complex issues as needed.
* Assist with deployment of IT projects system upgrades and cybersecurity
initiatives.
* Collaborate with corporate IT teams to maintain refinery compliance with company
policies and IT standards.
* Ensure backup systems antivirus protection and data recovery procedures are in
place and functional.
Qualifications
* Education: Associate or Bachelors degree in Information Technology Computer
Science or related field (or equivalent work experience).
* Experience: 2-5 years of IT support experience ideally in a manufacturing
chemical or refinery setting.
* Technical Skills:
o Windows 10/11 Microsoft 365 and Active Directory administration
o Network troubleshooting (LAN/WAN switches routers cabling)
o Experience with ServiceNow Remedy or similar ticketing tools
o Familiarity with VPN remote desktop tools and mobile device management
(MDM)
* Preferred: Knowledge of industrial control networks or process automation
interfaces.
* Certifications: CompTIA A Network or Microsoft Certified IT Professional
(MCP/MCSA) preferred.
* Other:
* Education: Associate or Bachelors degree in Information Technology Computer
Science or related field (or equivalent work experience).
* Experience: 2-5 years of IT support experience ideally in a manufacturing
chemical or refinery setting.
* Technical Skills:
o Windows 10/11 Microsoft 365 and Active Directory administration
o Network troubleshooting (LAN/WAN switches routers cabling)
o Experience with ServiceNow Remedy or similar ticketing tools
o Familiarity with VPN remote desktop tools and mobile device management
(MDM)
* Preferred: Knowledge of industrial control networks or process automation
interfaces.
* Certifications: CompTIA A Network or Microsoft Certified IT Professional
(MCP/MCSA) preferred.
* Other:
Role is onsite at the Delek Refinery in El Dorado AR.
Must have the ability to wear a respirator and pass respiratory fit testing if required. Approximately 60%-100% of shift outdoors in a wide range of temperatures. Exposure to chemical vapors high level of noise or heat that may require PPE. Work may be in 12-hour shifts during Turnaround. May be required to lift or carry up to 50 pounds push or pull heavy weights ride a bicycle and climb ladders.
*
Depending on assignment may be required to be a member of Emergency Response Team
*
Accountable for the safe operations of assigned duties and areas
*
Accountable for personal and all personnel safety
*
Monitors and Operates specialized equipment making adjustments as needed/authorized
*
Occasionally within shift (1-33%): Climbing
*
Occasionally within shift (1-33%): Weight lifted / force exerted up to 50 pounds
*
While this job description aims to provide a comprehensive overview of the role it may not detail every task or responsibility required.
Must have the ability to wear a respirator and pass respiratory fit testing if required. Approximately 60%-100% of shift outdoors in a wide range of temperatures. Exposure to chemical vapors high level of noise or heat that may require PPE. Work may be in 12-hour shifts during Turnaround. May be required to lift or carry up to 50 pounds push or pull heavy weights ride a bicycle and climb ladders.
*
Depending on assignment may be required to be a member of Emergency Response Team
*
Accountable for the safe operations of assigned duties and areas
*
Accountable for personal and all personnel safety
*
Monitors and Operates specialized equipment making adjustments as needed/authorized
*
Occasionally within shift (1-33%): Climbing
*
Occasionally within shift (1-33%): Weight lifted / force exerted up to 50 pounds
*
While this job description aims to provide a comprehensive overview of the role it may not detail every task or responsibility required.
#INDG
Required Experience:
IC
Key Skills
About Company
PTS Advance is the largest specialist provider of technical talent to the United States’ Oil, Gas & Chemicals, Power & Renewables, Life Sciences, Construction & Infrastructure, and Manufacturing industries.
