Senior Full Stack Engineer (BPO Industry)

Santo Domingo Dominican Republic (Hybrid / Onsite / Remote within DR)
Industry: BPO / Contact Center / CX Technology
Salary Range: RD$180000 RD$350000 monthly (Depending on experience & English level)

Position Overview

We are seeking a Senior Full Stack Engineer with experience supporting high-volume environments within the BPO / Contact Center industry. This role will focus on developing optimizing and maintaining internal platforms CRM integrations workforce tools and customer-facing systems used in multi-client operations.

The ideal candidate understands scalability performance data integration and real-time systems especially in environments handling thousands of daily transactions and interactions.

Key Responsibilities

• Design and maintain scalable full stack applications supporting BPO operations.

• Develop RESTful APIs and backend services using .

• Build responsive dashboards and internal tools using .

• Integrate systems with CRM platforms (Salesforce Zendesk HubSpot custom CRMs).

• Develop reporting tools connected to WFM QA and Performance Management systems.

• Optimize applications for high concurrency and real-time data processing.

• Ensure security and compliance for client data (PCI data protection standards).

• Collaborate with Operations IT WFM QA and Client Success teams.

• Participate in architectural decisions for multi-tenant environments.

• Support cloud deployments (AWS/Azure) and CI/CD pipelines.

Required Qualifications

• 5 years of experience in Full Stack Development.

• Strong expertise in and .

• Experience integrating with CRM systems and APIs.

• Experience working in BPO Contact Center Fintech or high-transaction environments.

• Strong database management skills (PostgreSQL MySQL MongoDB).

• Experience handling real-time data streams and performance optimization.

• English level: Minimum B2 (Upper-Intermediate) Required for client communication.

Preferred Qualifications

• Experience developing workforce management tools.

• Knowledge of call center metrics (AHT SLA Occupancy CSAT).

• Experience with multi-client / multi-tenant architecture.

• DevOps exposure (Docker CI/CD monitoring tools).

• Experience supporting remote US clients.

Why Join Us

• Work in a fast-growing BPO technology environment.

• Exposure to international clients.

• Competitive salary aligned with Dominican tech market.

• High-impact role supporting operational excellence.

• Career growth in technical leadership.

SEO Keys LI Profile

High-Impact Skill Keywords:

• BPO Technology

• Contact Center Systems

• CRM Integration

• Workforce Management Systems

• Performance Dashboards

• Real-Time Reporting

• Developer

• Engineer

• Multi-Tenant Architecture

• API Integration

• AWS Cloud

• High-Volume Systems

• Call Center Metrics Technology

Filtering Keywords for Recruiter Search:

• Salesforce Integration

• Zendesk API

• Dialer Systems

• Call Center Software

• SaaS Platforms

• CX Technology

• English B2

• Remote Dominican Republic

Secondary Keywords

• Workforce Management Systems

• CRM Development

• API Integration

• Real-Time Data Systems

• Cloud-Based Contact Center

• Performance Management Tools

• Multi-Client SaaS

Li Algorithm Optimization Tips (BPO Market)

Include BPO and Contact Center within first 2 lines
Mention CRM integrations explicitly
Include salary range for higher engagement
Add English requirement (B2)
Use High-Volume Environment phrase
Mention compliance/security awareness

Optimized LinkedIn Headline

Senior Full Stack Engineer ( / React) BPO & Contact Center Technology Dominican Republic B2 English RD$ Competitive