HealthCare Operations Manager C1C2
Share
Job Location:
Santo Domingo - Dominican Republic
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
HEALTHCARE OPERATIONS MANAGER (CLIENT-FACING)
Dominican Republic Santo Domingo
Multinational BPO Environment
English Level Required: C1/C2 (Near-Native Writing Mandatory)
About the Role
We are seeking a strategic results-driven Healthcare Operations Manager to lead and oversee a high-impact healthcare account within a dynamic BPO environment.
This is a client-facing leadership role responsible for operational excellence regulatory compliance KPI performance and long-term client satisfaction. The ideal candidate brings strong experience managing large teams driving performance metrics and maintaining strict healthcare standards.
This position offers high visibility executive interaction and growth potential within a multinational structure.
Key Responsibilities
Healthcare Operational Leadership
-
Ensure all healthcare operations are conducted in a compliant cost-effective and client-focused manner
-
Maintain strict adherence to healthcare regulations and quality standards
-
Develop and execute operational strategies aligned with client SLAs and company goals
-
Implement continuous process improvement initiatives
Performance & KPI Management
-
Own and monitor KPIs including SLA AHT CSAT Quality Productivity and Revenue Metrics
-
Analyze operational and financial data to improve efficiency and profitability
-
Lead corrective action plans to address performance gaps
-
Conduct quality audits and operational reviews
Team Leadership & Development
-
Lead mentor and develop large teams (15 FTEs minimum)
-
Recruit train and build high-performing operational teams
-
Promote accountability collaboration and performance culture
-
Establish and implement best practices across operational layers
Client Relationship Management
-
Serve as the primary client point of contact
-
Lead business reviews and performance reporting sessions
-
Proactively manage escalations and client expectations
-
Strengthen long-term client partnerships
Cross-Functional Collaboration
-
Work closely with WFM QA HR Finance and Compliance teams
-
Ensure seamless operational execution and positive client experience
-
Align operational strategy with business objectives
Required Qualifications
-
Near-native written and verbal English (C1/C2 mandatory)
-
Minimum 5 years of progressive operations leadership experience
-
Proven experience managing large teams (15 FTEs required)
-
Mandatory healthcare industry experience
-
Strong background in BPO or E-commerce environments
-
Demonstrated client-facing experience
-
Strong knowledge of SLA management and KPI ownership
-
Advanced proficiency in G-Suite / MS Office
-
Exceptional analytical organizational and decision-making skills
-
Bachelors degree in Business Healthcare Administration Operations or related field
What We Offer
-
Competitive salary aligned with Dominican market standards
-
Growth path toward Senior Operations / Director level
-
Multinational exposure and executive visibility
-
Professional development opportunities
-
Dynamic collaborative work environment
Ideal Candidate Profile
The ideal candidate:
-
Is highly professional and executive-facing
-
Thrives in performance-driven environments
-
Understands healthcare compliance and operational complexity
-
Has strong financial and operational acumen
-
Is confident presenting to clients and senior leadership
-
Can lead large teams while maintaining strategic focus
Application Requirements
To be considered candidates must submit:
-
Updated Resume (PDF format)
-
Updated LinkedIn profile URL
-
Confirmation of English proficiency (C1/C2)
-
A short paragraph (57 lines):
Core Keys SEO LI
- SLA Management
-
KPI Optimization
-
Healthcare Compliance
-
HIPAA (even if US-based client)
-
Revenue Management
-
Client Relationship Management
-
P&L Ownership
-
Workforce Optimization
-
Multi-site Leadership
-
Healthcare Administration
-
Contact Center Leadership
-
Healthcare Service Excellence
-
Operations Strategy
-
Healthcare Quality Assurance
Key Skills
- Revenue Cycle Management
- HIPAA
- Healthcare Management
- PMBOK
- Microsoft Outlook
- Project Leadership
- Data Management
- Project Management
- Affiliate Marketing
- Project Management Software
- Supervising Experience
- Workday
