Field Application Engineer

Singapore - Singapore

Monthly Salary: Not Disclosed

Posted on: 1 hour ago

Vacancies: 1 Vacancy

Job Summary

Unifying Purpose Shaping Careers - We believe in a world where organizational strategies are brought to life; when everyone finds value in their work by aligning organizational purpose with people where we inspire a meaningful and impactful future.

Our client is a globally recognized technology company pioneering next-generation Spatial Intelligence solutions powered by 3D LiDAR and real-time analytics. Their platform enables operators of complex environments such as airports transportation hubs smart cities industrial sites and large public venues to gain accurate real-time and privacy-first insights into the movement of people and vehicles.

With strong international backing a growing global footprint across multiple continents and a proven track record of large-scale deployments the company is widely regarded as a category leader in its space. Their solutions are trusted by world-class infrastructure operators and Tier 1 organizations supporting mission-critical improvements in operational efficiency safety user experience and revenue optimization.

Backed by a highly accomplished leadership team and a strong innovation pipeline the organization offers an opportunity to work at the forefront of 3D AI LiDAR perception and edge computing while solving complex real-world challenges at scale.

The Challenge

Lead on-site and remote installations ensuring smooth implementation and system performance from day one. Act as the primary technical point-of-contact for deploying Spatial Intelligence / LiDAR-based software solutions across public spaces and smart infrastructure environments.
Own the end-to-end customer delivery lifecycle including infrastructure setup capacity planning deployment monitoring and architecture planning.
Troubleshoot analyze and resolve technical issues escalating and collaborating with internal engineering teams where needed.
Partner closely with Product Development and Integrations teams to drive continuous product improvement based on real-world deployment feedback.
Capture and document customer feedback and feature requests clearly including identifying sales blockers and delivery blockers.
Ensure high levels of customer satisfaction by providing ongoing technical support and guidance.
Develop customer-facing documentation and training materials to support product adoption and operational success.
Deliver onboarding and enablement training to new customers ensuring effective usage of the platform.
Collaborate cross-functionally with Sales Marketing and Product teams to support commercial growth and customer success initiatives.

What It Takes

Bachelors or Masters degree in Computer Science Electrical Engineering Industrial Engineering Automotive Engineering or related discipline (or equivalent relevant experience).
Minimum 3 years of experience in a similar Field Application Engineer / Technical Delivery / Solutions Engineering role.
Strong knowledge of SRE principles including deploying monitoring and alerting for software solutions in production environments.
Hands-on experience working with Kubernetes environments.
Programming experience in Python and/or C.
Strong understanding of networking fundamentals including TCP/IP UDP and related protocol stacks.
Working knowledge of network storage systems and best practices (SAN NAS iSCSI).
Strong analytical mindset with proven troubleshooting and problem-solving capability.
Comfortable working independently while remaining highly collaborative with cross-functional teams.
Prior experience in customer-facing technical support delivery and/or project management environments.
Self-starter with a proactive can-do attitude and strong ownership mentality.
Willingness to travel up to 25% as required.

Interested candidates please click the Apply Now Button. All information will be kept in the strictest confidentiality. Priority responses will be given to candidates who are shortlisted.

Unifying Purpose Shaping Careers - We believe in a world where organizational strategies are brought to life; when everyone finds value in their work by aligning organizational purpose with people where we inspire a meaningful and impactful future. Our client is a globally recognized technology comp...

The Challenge

Lead on-site and remote installations ensuring smooth implementation and system performance from day one. Act as the primary technical point-of-contact for deploying Spatial Intelligence / LiDAR-based software solutions across public spaces and smart infrastructure environments.
Own the end-to-end customer delivery lifecycle including infrastructure setup capacity planning deployment monitoring and architecture planning.
Troubleshoot analyze and resolve technical issues escalating and collaborating with internal engineering teams where needed.
Partner closely with Product Development and Integrations teams to drive continuous product improvement based on real-world deployment feedback.
Capture and document customer feedback and feature requests clearly including identifying sales blockers and delivery blockers.
Ensure high levels of customer satisfaction by providing ongoing technical support and guidance.
Develop customer-facing documentation and training materials to support product adoption and operational success.
Deliver onboarding and enablement training to new customers ensuring effective usage of the platform.
Collaborate cross-functionally with Sales Marketing and Product teams to support commercial growth and customer success initiatives.

What It Takes

Bachelors or Masters degree in Computer Science Electrical Engineering Industrial Engineering Automotive Engineering or related discipline (or equivalent relevant experience).
Minimum 3 years of experience in a similar Field Application Engineer / Technical Delivery / Solutions Engineering role.
Strong knowledge of SRE principles including deploying monitoring and alerting for software solutions in production environments.
Hands-on experience working with Kubernetes environments.
Programming experience in Python and/or C.
Strong understanding of networking fundamentals including TCP/IP UDP and related protocol stacks.
Working knowledge of network storage systems and best practices (SAN NAS iSCSI).
Strong analytical mindset with proven troubleshooting and problem-solving capability.
Comfortable working independently while remaining highly collaborative with cross-functional teams.
Prior experience in customer-facing technical support delivery and/or project management environments.
Self-starter with a proactive can-do attitude and strong ownership mentality.
Willingness to travel up to 25% as required.

Interested candidates please click the Apply Now Button. All information will be kept in the strictest confidentiality. Priority responses will be given to candidates who are shortlisted.