Dutch Customer Support Specialist in Lisbon Relocation Package

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Advance Your Career in Customer Support Specialist Excellence!

Do you enjoy assisting others and turning questions into successful outcomes Were looking for a customer-focused professional to join a collaborative and fast-paced team. If you approach challenges with empathy strong communication skills and professionalism this role could be the right next step for you.

Role Overview:

As a Customer Support Specialist you will act as the primary contact for users offering support via email chat phone and social media. From account access and billing inquiries to technical troubleshooting your objective will be to ensure a seamless efficient and high-quality experience from the first interaction through final resolution.

Key Responsibilities:

Deliver timely and professional support across various communication platforms
Assist users with account setup password recovery billing matters and identity verification
Diagnose and resolve technical issues while keeping customers updated on progress
Maintain a polite solution-driven tone in every interaction
Accurately log and manage cases in line with internal guidelines
Collaborate with internal teams to improve workflows and service efficiency
Share insights and suggestions to enhance customer satisfaction and overall support quality

Requirements:

Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
Eligibility: EU citizenship or valid Portuguese residency card
Skills: Strong analytical creative and communication abilities
Mindset: Professional detail-oriented proactive and eager to learn and grow in the Travel field

Why Join Us:

Competitive Salary: We offer attractive compensation that reflects your skills and experience recognising and rewarding your contributions
Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
Onsite Work: Engage and grow in a collaborative office environment
Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity Apply today and lets connect!

Advance Your Career in Customer Support Specialist Excellence! Do you enjoy assisting others and turning questions into successful outcomes Were looking for a customer-focused professional to join a collaborative and fast-paced team. If you approach challenges with empathy strong communication skill...