French Travel Customer Support in Porto No Night Shifts

Matosinhos - Portugal

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Start Your Journey in Travel Customer Support Assist Travelers Worldwide!

Join a dynamic and collaborative environment where your communication skills and solution-oriented mindset truly make a difference. If you enjoy helping others handling travel-related inquiries and working in a structured yet fast-paced setting this opportunity could be the right fit for you.

Role Overview:

As a Travel Customer Support you will play a vital role in ensuring smooth and stress-free travel experiences. Through clear and professional communication across multiple channels you will assist customers with bookings changes cancellations and general travel-related questions. This role is ideal for individuals who are customer-focused organized and eager to grow in the travel and service industry.

Key Responsibilities:

rovide professional empathetic and accurate support via phone email and chat
Assist customers with bookings itinerary changes cancellations and refund requests
Follow internal procedures (SOPs) to resolve cases efficiently or escalate when required
Meet defined performance targets including quality standards and SLA metrics
Stay up to date with travel policies system tools and destination requirements through continuous training
Maintain a customer-first approach by delivering clear practical and timely solutions
Share feedback and suggestions to improve processes and enhance the overall customer journey

Requirements:

Language Skills: Fluent in French (C1 level) and English (B2 level)
Eligibility: EU citizenship or valid Portuguese residency card
Experience: Minimum 1 year of experience in Customer Support
Skills: Strong analytical creative and communication abilities
Mindset: Professional detail-oriented proactive and eager to learn and grow in the CS field

Why join us:

Competitive Salary: Your expertise and dedication are rewarded
Language Bonus: Additional rewards for your language proficiency
Meal Allowance: Daily support during your work hours
Health & Life Insurance: Comprehensive benefits for your well-being
Collaborative Team: Be part of a communicative and supportive work environment
Relocation Assistance: Smooth transition support for your move
Onsite Work Environment: Be part of a supportive and communicative team

Ready to Take Your Career to the Next Level Apply now and be a key player in delivering outstanding customer experiences while advancing your career!

Start Your Journey in Travel Customer Support Assist Travelers Worldwide! Join a dynamic and collaborative environment where your communication skills and solution-oriented mindset truly make a difference. If you enjoy helping others handling travel-related inquiries and working in a structured yet...