Austrian German Customer Support in Lisbon

Setubal - Portugal

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Start Your Career in Customer Support!

Join a dynamic service-oriented team where empathy professionalism and excellence shape every customer interaction. If youre proactive detail-driven and motivated to support others this role could be the perfect opportunity for you.

Role Overview:

As a Customer Support you will be the first point of contact for customers offering assistance via phone email and live chat. Your mission will be to provide accurate guidance address inquiries efficiently and deliver a smooth and positive overall experience.

Key Responsibilities:

Provide courteous and professional support through phone email and chat
Manage diverse inquiries including service requests account assistance and basic troubleshooting
Clearly explain solutions resolve concerns and ensure customers feel heard and appreciated
Maintain precise documentation of cases and update records accordingly
Escalate complex or sensitive issues following established procedures
Partner with internal teams to ensure prompt and accurate resolutions
Consistently achieve service quality standards and response-time targets
Keep up to date with product developments policies and best practices to deliver outstanding support

Requirements:

Language Skills: Fluent in Austrian German (C1/C2 level) and English (B2 level)
Eligibility: EU citizenship or valid Portuguese residency card
Skills: Strong analytical creative and communication abilities
Mindset: Professional detail-oriented proactive and eager to learn and grow in the CS field

Why Join Us:

Attractive Salary: Competitive compensation that values your skills
Performance Bonus: Recognizing your achievements
Meal Allowance: Covering your daily meals
Transportation Support: Assisting with commuting costs
Health & Life Insurance: Comprehensive protection for your well-being
Relocation Package: Assistance to make your move smooth and stress-free
Onsite Work: Engage and grow in a collaborative office environment

Ready to take the next step Apply today and be part of a team that values innovation and excellence!

Start Your Career in Customer Support! Join a dynamic service-oriented team where empathy professionalism and excellence shape every customer interaction. If youre proactive detail-driven and motivated to support others this role could be the perfect opportunity for you. Role Overview: As a Custome...

Start Your Career in Customer Support!

Role Overview:

Key Responsibilities:

Provide courteous and professional support through phone email and chat
Manage diverse inquiries including service requests account assistance and basic troubleshooting
Clearly explain solutions resolve concerns and ensure customers feel heard and appreciated
Maintain precise documentation of cases and update records accordingly
Escalate complex or sensitive issues following established procedures
Partner with internal teams to ensure prompt and accurate resolutions
Consistently achieve service quality standards and response-time targets
Keep up to date with product developments policies and best practices to deliver outstanding support

Requirements:

Language Skills: Fluent in Austrian German (C1/C2 level) and English (B2 level)
Eligibility: EU citizenship or valid Portuguese residency card
Skills: Strong analytical creative and communication abilities
Mindset: Professional detail-oriented proactive and eager to learn and grow in the CS field

Why Join Us: