Technical Customer Care Engineer
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Job Location:
Bournemouth - UK
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Summary
A Technical Support Engineer provides technical product support to customers partners and resellers using ESET products.The Engineer validates incoming requests for known issues and documents previously unknown issues for escalation to higher levels of support.
The employee is an expert in at least one product in which he has in-depth knowledge.
He or she is primarily concerned with issues in his or her area of expertise but also has good knowledge of other products.
Job description
FUNCTIONAL RESPONSIBILITIES AND DUTIESProvide technical support to customers partners and resellers for ESET an expert for at least one ESET product have a basic knowledge of the rest as decided by the process and analyse incoming customer requests through all communication relevant information based on requests from higher level support and implemented and escalate undocumented issues to next level support teams according to defined processes and scheduled callbacks to customers and stakeholders and respond to their requests in accordance with the defined enhanced troubleshooting. Become familiar with existing products and their components as well as with the tools processes and procedures that are relevant for the team. Consult the superior on problems and risks in a timely manner. Continuously develop technical knowledge and out other work according to the instructions of a managing employee in accordance with the activity of the department and the company.REQUIREMENTSEducation:Completed IT-related education or equivalent qualificationExperience:Years of work experience: 2Knowledge:Very good theroretical and practical knowledge in the IT environmentAdvanced understanding of operating systems (Windows macOS Linux) network architecture and application softwareHigh analytical skills and structured way of workingLanguage:English B1Communication:Very good verbal and written communicationManagerial skills:N/APersonal characteristics:N/ABenefits
Health & well-being
- Health insurance
- Death in service
- Employee assistance program (EAP)
- Pension
- Perkbox
- Free sight tests and discount on glasses
- Sick pay
- Extra holiday
- Wellbeing Allowance
Family
- Child Birth Allowance
- Marriage Allowance
- Enhanced Parental leave
Office
- Free Parking
- Hot and cold drinks and fruit
- Friday Breakfast
- Christmas PartySummer Party
Other
- Loyalty award
- Employee referral scheme
- Cycle to work
- Tech Scheme
- Christmas Hamper
Primary location
BournemouthAdditional locations
Time type
Part timeRequired Experience:
IC
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
ESET started in 1987 as a project of two young programming enthusiasts who wrote a program for the detection of one of the world’s first computer viruses. Back then they did not know their program would become one of the most successful antivirus programs in the world – NOD.Since then ... View more
