Facility Manager (mfd)

Job Description Summary

Job Description

Key responsibilities:

Facility Operations & Customer Engagement

• Ensure the workplace is attractive and productive for teams and employees.

• Collect and act on customer feedback to improve the workplace experience.

• Manage space allocations office moves and seating arrangements according to business needs as well as address daily facility issues ensuring reliable and efficient site operations.

Maintenance & Compliance

• Monitor health safety waste and energy usage to improve efficiency and sustainability.

Vendor and Service Management

• Work with procurement to ensure cost-effective services.

• Manage providers for cleaning security food services etc. and assess their performance using adequate KPIs and metrics.

• Negotiate contracts and identify opportunities for cost reduction.

Workplace Support Services

• Supervise non-technical services such as reception mail delivery cleaning pantry management office supplies and transportation.

• Coordinate services like parking shuttle management and gym operations.

Health Safety and Environment Compliance

• Ensure facilities meet health safety and environmental standards as well as promote a positive safety culture and proactively mitigate risks.

Real Estate Management

• Effectively communicate with landlords ensuring contractual obligations on building maintenance and sustainability improvements are met on time and risks are mitigated.
• Handle lease-related negotiations with Procurement and Legal.

• Collaborate on service delivery and improvements.

Metrics and Reporting

• Track and report key performance indicators (KPIs) such as budget and other financial results customer satisfaction and energy efficiency and provide insights on space usage service quality and cost efficiencies.

Essential Requiements

• Education: Bachelors in Business Administration Finance Facilities Management Architecture or Engineering.
• Technical Expertise: experience in facility management (preferably in pharmaceuticals or related industries) with knowledge of operations finance soft services and maintenance.
• Leadership: Ability to lead projects and vendor teams effectively.
• Vendor Management: Skills to select vendors negotiate contracts and ensure high performance.
• Problem-Solving: Proactively resolve challenges to ensure business continuity.
• Client focus & Communication: Strong interpersonal skills to interact with stakeholders and employees.
• Proficiency in German and English (written and spoken)

Commitment to Diversity & Inclusion:

Novartis is committed to building an outstanding inclusive work environment and diverse teams representative of the patients and communities we serve.

Skills Desired