Solution Architect

Cairo - Egypt

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

KEY RESPONSIBILITIES

Presales & Customer Engagement

Collaborate with sales and business development teams to understand customer business objectives technical requirements and operational challenges.
Act as a key technical advisor during the presales cycle supporting customer meetings workshops solution discussions and clarifications.
Deliver technical presentations demos and solution walkthroughs to prospective customers showcasing platform capabilities and differentiators.
Build trusted relationships with customers by providing consultative value-driven technical guidance.

Solution Architecture & Design

Assist the Solution Architect Lead in designing end-to-end contact center solutions covering voice and digital channels.
Develop solution architectures that are scalable secure resilient and aligned with industry best practices and customer requirements.
Evaluate customer environments and propose suitable architectures integrations and migration approaches.
Ensure proposed solutions are technically feasible commercially viable and aligned with product capabilities and roadmaps.

BIDs RFPs & Technical Proposals

Contribute to and support responses to BIDs RFPs RFIs and technical questionnaires.
Prepare high-quality technical proposal sections solution descriptions architecture diagrams and compliance matrices.
Address technical risks assumptions dependencies and constraints clearly within proposals.
Support pricing and solution optimization activities by aligning technical scope with commercial considerations.

Handover & Delivery Alignment

Collaborate with delivery implementation and operations teams to ensure a smooth transition from presales to project delivery.
Ensure proposed solutions are clearly documented and aligned with delivery capabilities and customer expectations.
Support clarification sessions during early delivery phases when required.

Knowledge Management & Continuous Improvement

Develop and maintain presales technical collateral including solution architectures reference designs technical presentations and best-practice documents.
Stay up to date with industry trends emerging technologies and competitor offerings in the contact center and CX domain.

KEY RESPONSIBILITIES Presales & Customer Engagement Collaborate with sales and business development teams to understand customer business objectives technical requirements and operational challenges.Act as a key technical advisor during the presales cycle supporting customer meetings works...