Acct Receivable Spec II

Manila - Philippines

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview

The Accounts Receivable Specialist (AR Specialist) collects on outstanding accounts receivable by communicating with clients to resolve issues. The AR Specialist is responsible for all aspects of collections identifying customer billing issues and will be accountable for reducing the accounts receivable delinquency of assigned accounts. The AR Specialist must be able to effectively communicate in a professional manner with both internal and external customers providing exceptional customer service.

Responsibilities

Prepare customer statements bills and invoices
Contacts customer via calls send out emails and faxes to follow up Past Due accounts in the assigned portfolio
Ensures timely collections to include escalation managing customer relationships and account research.
Forwards any accompanying offsets/adjustments to appropriate personnel.
Research disputed delinquent account balances. Looks for the best solution in order to facilitate early payments.
Recommends accounts that needs escalated collection effort.
Recommends accounts for 3rd Party Collections.
Handles Incoming Calls from customers
Independently analyze each assigned account and execute a plan for collection and reconciliation appropriately
Negotiate payment arrangements and conduct payment reconciliation
Accountable for all aspects of contacting clients account reconciliation including billing research credit request submission and cash application analysis
Interacts frequently with inter-departmental associates for the purpose of resolving outstanding issues
Work closely with Management team to maximize collections and provide weekly reports Interpret and understand contract terms to maximize collections
Perform related duties and special projects as assigned
Update weekly report to provide account updates
Adheres to division of supports defined metrics
Porfortlio Size Assignment: Minimum $and approximately 200 - 300 accounts
Serves as SME (Subject Matter Expert) for any questions and clarifications
Provide guidance to the team on all administrative tasks resolve complex or non-routine issues/ requests/ queries and aid in day-to-day processing as necessary
Run Daily and Weekly reports e.g. Call Stat Billing Inquiry Report Time and Motion etc.
Mentor and train new hire with best practice procedures.
Prepare process documentation for new collection procedures.
Conduct presentations to share best practices and./or knowledge
Attend to other special projects as required

Qualifications

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

Minimum of 3 - 5 years experience in Business-to-Business Accounts Receivable Collections required
Strong knowledge of collection processes and AR Policies & Procedures
Excellent Customer Service Skills
Research and reconciliation skills
Excellent negotiation and customer service skills
Intermediate to advanced proficiency with MS Excel
Ability to read analyze and interpret general business periodicals professional journals corporate procedures/regulations.
Ability to write reports business correspondence and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers clients customers and the general public.
Ability to calculate figures and amounts such as account reconciliation discounts settlement and percentages.
Ability to interpret a variety of instructions furnished in written oral diagram or schedule form.
Being proactive by acting beyond what is required to achieve the goal.
Adapts to change quickly and easily also show willingness to learn and make suggestion to increase effectiveness of new methods and procedure.
Suggest creates and convey innovative solutions to achieve the business goal.
Strong attention to detail and excellent follow-up skills required
Ability to prioritize and manage multiple tasks
Must be able to work well with individuals at all levels inside and outside of the organization
Self-Starter with the ability to work with minimal supervision
Flexible to work overtime as required

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

Innovation
Change Management
Planning and Organizing
Decision Making & Judgment
Influencing Others

REQUIRED QUALIFICATIONS

3 to 5 years experience in B2B AR Collections required
Must have handled 5 to 10M USD AR Balance
Strong knowledge of collection processes and AR policies & procedures

OverviewThe Accounts Receivable Specialist (AR Specialist) collects on outstanding accounts receivable by communicating with clients to resolve issues. The AR Specialist is responsible for all aspects of collections identifying customer billing issues and will be accountable for reducing the account...

Overview

Responsibilities

Prepare customer statements bills and invoices
Contacts customer via calls send out emails and faxes to follow up Past Due accounts in the assigned portfolio
Ensures timely collections to include escalation managing customer relationships and account research.
Forwards any accompanying offsets/adjustments to appropriate personnel.
Research disputed delinquent account balances. Looks for the best solution in order to facilitate early payments.
Recommends accounts that needs escalated collection effort.
Recommends accounts for 3rd Party Collections.
Handles Incoming Calls from customers
Independently analyze each assigned account and execute a plan for collection and reconciliation appropriately
Negotiate payment arrangements and conduct payment reconciliation
Accountable for all aspects of contacting clients account reconciliation including billing research credit request submission and cash application analysis
Interacts frequently with inter-departmental associates for the purpose of resolving outstanding issues
Work closely with Management team to maximize collections and provide weekly reports Interpret and understand contract terms to maximize collections
Perform related duties and special projects as assigned
Update weekly report to provide account updates
Adheres to division of supports defined metrics
Porfortlio Size Assignment: Minimum $and approximately 200 - 300 accounts
Serves as SME (Subject Matter Expert) for any questions and clarifications
Provide guidance to the team on all administrative tasks resolve complex or non-routine issues/ requests/ queries and aid in day-to-day processing as necessary
Run Daily and Weekly reports e.g. Call Stat Billing Inquiry Report Time and Motion etc.
Mentor and train new hire with best practice procedures.
Prepare process documentation for new collection procedures.
Conduct presentations to share best practices and./or knowledge
Attend to other special projects as required

Qualifications

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

Minimum of 3 - 5 years experience in Business-to-Business Accounts Receivable Collections required
Strong knowledge of collection processes and AR Policies & Procedures
Excellent Customer Service Skills
Research and reconciliation skills
Excellent negotiation and customer service skills
Intermediate to advanced proficiency with MS Excel
Ability to read analyze and interpret general business periodicals professional journals corporate procedures/regulations.
Ability to write reports business correspondence and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers clients customers and the general public.
Ability to calculate figures and amounts such as account reconciliation discounts settlement and percentages.
Ability to interpret a variety of instructions furnished in written oral diagram or schedule form.
Being proactive by acting beyond what is required to achieve the goal.
Adapts to change quickly and easily also show willingness to learn and make suggestion to increase effectiveness of new methods and procedure.
Suggest creates and convey innovative solutions to achieve the business goal.
Strong attention to detail and excellent follow-up skills required
Ability to prioritize and manage multiple tasks
Must be able to work well with individuals at all levels inside and outside of the organization
Self-Starter with the ability to work with minimal supervision
Flexible to work overtime as required