Senior Manager, Operations- Seller Standards
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Job Location:
Bentonville, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position Summary...
As the Senior Manager of Seller Standards Operations you will lead the team responsible for enforcing Walmart Marketplace performance standards. Youll oversee weekly enforcement cycles guide seller reviews manage escalations and drive portfolio-wide performance improvements by partnering with account support and cross-functional teams.Reporting to the Director of Seller Standards this role requires a strong operator and team leader who can ensure enforcement consistency improve seller outcomes and identify opportunities to streamline workflows through process and product improvements.
What youll do...
Key Responsibilities
Lead weekly enforcement cycles including account flaggingsellerreviews and application of enforcement decisions or other performance interventions.
Oversee a team of operations managers executing enforcement workflows and collaborating with internal partners onperformanceimprovementefforts.
Provide final decisions and manage escalations related to policy enforcement and operational disruptions.
Identifysellers with performance risks and collaborate cross-functionally to support remediation and improvement.
Recommend process and product changes to improve enforcement consistency efficiency and seller experience.
Represent enforcement operations in product planning and cross-functional forums to ensure tooling and workflows meet operational needs.
Monitor performance trends across seller segments and hold your team accountable for driving improvements in seller compliance and trust outcomes.
Youll Thrive in This Role If You Have:
Deep understanding of marketplace enforcement workflows and seller trust principles.
Strong judgment and experience navigating complex or ambiguous performance and compliance scenarios.
Experience managing operations teams including coaching execution oversight and escalation management.
Ability to collaborate with cross-functional partners across Product Risk Account Management and Analytics.
Minimum Qualifications
Bachelors degree in Business Operations Risk or related field (MBA preferred).
710 years of experience in eCommerce Marketplace Operations or seller/vendor performance management.
3 years of people leadership experience.
Proven ability to lead operational programs and manage policy enforcement or compliance workflows.
Strong communication problem-solving and stakeholder management skills.
Familiarity with tools like Excel SQL or Tableau for operational reporting.
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed there are no minimum qualifications.
Minimum Qualifications: Bachelors degree in Business Administration Engineering Operations or related field and 3 years experience in operations project management or related area OR 5 years experience in operations project management or related area. 1 years supervisory experience.Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed there are no preferred qualifications.
Leadership of cross-functional task forces or projectsMasters Masters: Operations ManagementProject Management - Project Management Professional - CertificationPrimary Location...
1601 SE 10th St Bentonville AR 72716 United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.Required Experience:
Senior Manager
Key Skills
About Company
Walmart started with one man. In 1962, Sam Walton began with just one store and one mission: help people save money so they could live better. As a growing global digital enterprise and with over 11,500 stores, we maintain Mr. Sam’s vision, but now, we are able to help more customers ... View more
