Merchant Fraud Team Lead

About GreenSky:

GreenSky LLC headquartered in Atlanta is a leading technology company Powering Commerce at the Point of Sale for a growing ecosystem of merchants consumers and banks. GreenSkys highly scalable proprietary and patented technology platform enables merchants to offer frictionless promotional payment options to consumers driving increased sales volume and accelerated cash flow. The GreenSky Program is operated on behalf of and financing is offered and made by federally insured federal or state chartered financial institutions which leverage GreenSkys technology to offer and make loans to primarily super-prime and prime consumers nationwide. Since GreenSkys inception nearly 6 million consumers have financed more than $50 billion of commerce using GreenSkys real time apply and buy technology.

Position: Team Lead Merchant Fraud

Location: Sandy Springs GA/Remote

Organizational: This position is a member of the Merchant Fraud team reporting to the Merchant Fraud Front Line Manager.

Overview:

The Merchant Fraud Team Lead is responsible for driving day-to-day performance of the Merchant Fraud team which is focused on identifying preventing and mitigating fraud risk associated with merchant onboarding merchant activity and ongoing portfolio monitoring. This role requires a hands-on leader with a strong fraud background who is passionate about detecting complex fraud schemes coaching investigators and improving controls to reduce financial and reputational risk to the company.

The Team Lead partners closely with Merchant Fraud Management to ensure service levels quality standards regulatory compliance and customer experience expectations are consistently met while adapting to evolving fraud trends.

• Monitor and coach Merchant Fraud Investigators to ensure effective execution of fraud reviews investigations and decisioning
• Serve as a subject matter expert for merchant fraud including onboarding fraud synthetic identity collusion misrepresentation and merchant abuse schemes
• Review escalated merchant fraud cases and provide guidance on complex or high-risk decisions
• Monitor real-time and batch queues to ensure adherence to SLAs and quality standards
• Identify high-risk merchants and transaction patterns across the merchant portfolio
• Partner with Merchant Fraud Manager to provide fraud analysis risk assessments and trend reporting
• Ensure suspicious or fraudulent merchants are appropriately restricted offboarded or referred for further action
• Recommend enhancements to fraud rules models and monitoring strategies
• Generate fraud metrics risk summaries and management reports
• Handle merchant-related escalations that cannot be resolved by the Merchant Fraud Investigators
• Maintain confidentiality of all sensitive merchant and customer information
• Support cross-functional partners including Risk Compliance Operations and Legal as needed
• Perform analyst-level reviews during periods of high volume or staffing gaps

• Bachelors Degree preferred
• 4 years of experience in fraud risk management merchant risk payments or financial services
• Experience with merchant onboarding fraud or portfolio risk strongly preferred
• Working knowledge of fraud detection tools and case management systems
• Strong analytical and investigative skills with the ability to identify non-obvious patterns
• Demonstrated leadership coaching and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office (Excel Word Outlook)
• Willingness to work non-standard hours as required

Our compensation structure is designed to reflect the cost of labor across various U.S. geographic markets. The base salary for this role ranges from $55000 per year to $75000 per year. Compensation will be determined by several factors including relevant knowledge skills and experience. This role is also eligible to receive an annual bonus within a comprehensive total rewards package alongside a full suite of medical dental vision disability insurance life insurance 401k retirement benefits paid time off paid holidays and paid personal/sick time. For further details please visit anticipate that this position will remain open for at least 5 days and candidates are encouraged to apply through our internal or external career sites.

If you have any questions about this job posting please contact

GreenSky is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age color disability gender national origin race religion sexual orientation veteran status or any classification protected by federal state or local law.

For more information visit us on the web at .