Manager, CS Operations

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

About the role:

Samsara is looking for a Manager of Customer Success Operations to play a critical role in scaling systems processes and policies for our Customer Success organization. This role will partner with senior leaders across Samsaras go-to-market teams to design build and run critical business capabilities for our world-class post-sales organization. This leader will have an outsized impact on the future of our CS organization by helping us Build for The Long Term as we grow beyond $1BN in revenue. The ideal candidate has experience driving transformative initiatives that bring together people process and technology into elegant solutions to business problems related to all aspects of the post-sales experience.

This role is open to candidates residing in the US except Alaska Austin Metro Boulder Metro California Chicago Metro Connecticut Dallas Metro Denver Metro Houston Metro Maryland Massachusetts New Jersey New York Rhode Island Seattle Metro and Washington D.C.

You should apply if:

You want to impact the industries that run our world: Your efforts will result in real-world impacthelping to keep the lights on get food into grocery stores and most importantly ensure workers return home safely.
You have innate curiosity in how businesses work: One day youll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top team members seek to learn the ins and outs of the businesses they support in order to make a larger impact.
You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and havent been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
You want to be with the best: Samsaras high-performance culture means youll be surrounded by the best and challenged to go farther than you have before.
You are a team player: At Samsara revenue is a team sport. We help each other out by sharing best practices and focus on winning as a team.

In this role you and your team will:

Partner closely with Manager to VP-level CS Leadership to optimize our Customer Success motion ensuring scalable efficient processes that drive ACV retention and expansion.
Lead a team of high performing CS Ops professionals and help Samsara continue to define and improve our model for post-sales Operational Support
Run large cross-functional projects focused on improving Customer outcomes including process redesign tooling enhancements and analytics-driven improvements.
Intake assess and prioritize CS-specific requests and process gaps based on business impact and effort developing a roadmap aligned to core company goals.
Collaborate with Post Sales Systems and Rev Tech teams to enhance automation deliver scalable tooling define business requirements conduct UAT and manage end-user communications..
Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale globally and across new offices.

Minimum requirements for this role:

6 years of experience in Revenue Operations roles preferably supporting Customer Success specifically supporting cross-functional sales organizations within a fast-paced iterative forward-thinking SaaS environment.
This is a high impact position with high internal visibility that requires strong priority management and high emotional intelligence
Proven ability to drive improvements in Revenue workflows through cross-functional project management and build long-term solutions.
Strong organizational skills and business judgment with a track record of leading complex projects from strategy through execution.
Analytical mindset and ability to use data to influence strategy and decision-making.
Advanced experience with Gainsight and Salesforce strongly preferred
Excellent communication skills and experience translating policy/process into field-facing resources and guidance.
Bachelors degree from a top university; focus in business finance economics or engineering preferred. MBA optional.

Required Experience:

Manager

About the role:Samsara is looking for a Manager of Customer Success Operations to play a critical role in scaling systems processes and policies for our Customer Success organization. This role will partner with senior leaders across Samsaras go-to-market teams to design build and run critical busin...

About the role:

You should apply if:

You want to impact the industries that run our world: Your efforts will result in real-world impacthelping to keep the lights on get food into grocery stores and most importantly ensure workers return home safely.
You have innate curiosity in how businesses work: One day youll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top team members seek to learn the ins and outs of the businesses they support in order to make a larger impact.
You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and havent been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
You want to be with the best: Samsaras high-performance culture means youll be surrounded by the best and challenged to go farther than you have before.
You are a team player: At Samsara revenue is a team sport. We help each other out by sharing best practices and focus on winning as a team.

In this role you and your team will:

Partner closely with Manager to VP-level CS Leadership to optimize our Customer Success motion ensuring scalable efficient processes that drive ACV retention and expansion.
Lead a team of high performing CS Ops professionals and help Samsara continue to define and improve our model for post-sales Operational Support
Run large cross-functional projects focused on improving Customer outcomes including process redesign tooling enhancements and analytics-driven improvements.
Intake assess and prioritize CS-specific requests and process gaps based on business impact and effort developing a roadmap aligned to core company goals.
Collaborate with Post Sales Systems and Rev Tech teams to enhance automation deliver scalable tooling define business requirements conduct UAT and manage end-user communications..
Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale globally and across new offices.

Minimum requirements for this role:

6 years of experience in Revenue Operations roles preferably supporting Customer Success specifically supporting cross-functional sales organizations within a fast-paced iterative forward-thinking SaaS environment.
This is a high impact position with high internal visibility that requires strong priority management and high emotional intelligence
Proven ability to drive improvements in Revenue workflows through cross-functional project management and build long-term solutions.
Strong organizational skills and business judgment with a track record of leading complex projects from strategy through execution.
Analytical mindset and ability to use data to influence strategy and decision-making.
Advanced experience with Gainsight and Salesforce strongly preferred
Excellent communication skills and experience translating policy/process into field-facing resources and guidance.
Bachelors degree from a top university; focus in business finance economics or engineering preferred. MBA optional.

Required Experience:

Manager

Key Skills

Six Sigma
Lean
Management Experience
Process Improvement
Microsoft Outlook
Analysis Skills
Warehouse Management System
Operations Management
Kaizen
Leadership Experience
Supervising Experience
Retail Management

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About Company

Samsara

Publicly traded company [NYSE: IOT] offering a single platform for fleet operations at scale. Products include real-time GPS, ELD, AI-powered dash cams, telematics, maintenance, routing, & driver app. Recognized by the Forbes Cloud 100.

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