Client and Sales Support Engineer with Spanish

Job Description

The Client & Sales Support Engineer (CSSE) plays a key role in supporting the SE organization through activities that drive customer product feature adoption as well as the lifecycle management of a customers fleet of products and solutions. This role also involves communication with clients customers and internal stakeholders including Field SE Professional Services Renewals Sales teams and tools/product development teams.

YOUR ROLE

• Support internal teams and customers with configuration validation solution design and technical guidance during pre-sales and post-sales phases.
• Assist in creating sales plays and lifecycle management processes through data collection and analysis.
• Deliver product presentations and consult on hardware/software upgrades to enhance customer systems.
• Participate in account planning and expansion of product portfolios with existing customers.
• Lead simple solution designs and support system configurations feature adoption and demos.
• Ensure high customer satisfaction by proactively resolving support cases and providing tailored performance solutions.
• Collaborate cross-functionally with teams like Customer Support Professional Services and Order Management.
• Drive technical account management to support implementation and maintain strong client relationships.

YOUR PROFILE

• 12 years of experience in the technology industry or a similar field with strong customer interaction skills and high-volume phone presence.
• Passionate about technology quick to learn new systems and able to deliver technical product and architecture presentations.
• Strong critical thinking problem-solving and data analysis abilities to support customer interactions and decision-making.
• Self-motivated proactive and capable of working independently while managing multiple tasks in real-time scenarios.
• Willing to develop consultative selling skills and open to relocation upon promotion; 510% overnight travel expected.
• Comfortable using tools like ; knowledge of storage architectures (FC iSCSI NAS etc.) VMware Windows UNIX and network environments is a plus.
• Required presence in Prague office
• English and Spanish language (fluent)

WHAT YOULL LOVE ABOUT WORKING HERE

• Supportive environment for personal growth including help with certifications and access to international know-how and career opportunities.
• Flexible work culture based on trust relaxed hours and home office options with a focus on delivering quality results.
• Commitment to social impact featuring volunteering initiatives like Impact Together Week involving 7000 participants.
• A wide range of employee perks: meal vouchers Multisport card birthday day off free office gym access and monthly company breakfasts.

ABOUT CAPGEMINI

Capgemini is a global business and technology transformation partner helping organizations accelerate their dual transition to a digital and sustainable world while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340000 team members in more than 50 countries. With a strong 55 year heritage Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutionsfrom strategy and design to engineeringfueled by market-leading capabilities in AI (including generative AI) cloud and data combined with deep industry expertise and a robust partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.