Expert End to End Operational Process Management

Expert End to End Operational Process Management

WB COO

COO Wholesale is accountable for designing the global WB operations strategy and optimizing productivity and customer satisfaction in Operations to improve operational efficiency for the (5000) segmented Wholesale Bank clients. The product portfolio consists of all Wholesale Bank products like Lending FM Trade (TFS SCF and WCS) and Daily Banking.

Role

We are seeking an energetic analytical and driven Change expert with specific knowledge and experience on End to End Operational Process Mapping in WB COO across all domains.

In this role you contribute to accelerating end to end process mapping reporting forecasting and building out the data driven insights within WB COO and WB more broadly. It requires a full and deep understanding of all processes in WB across the domains in Lending Financial Markets Client Services Payments and FCP as well as understanding the deviations in the countries we operate across our network.

You will be part of the Scalable Operations Strategy within executing ING Wholesale Banking and COO strategy to evolve towards one global digital bank. The professional is also supporting the implementation and execution of digital initiatives. It will require detailed knowledge on Digi-60 Ops-60 and budget and benefit tracking.

The ideal candidate will have a strong capability data analytics process improvement promoting cross-functional collaboration and driving business outcomes with a broad variety of stakeholders and has to have excellent analytical verbal and written communication skills.

Responsibilitie

• End-to-End Operational Management
  • Demonstrate a strong end-to-end understanding of Wholesale Banking operational processes including product flows client journeys handovers dependencies and control points across front-to-back operations.
  • Take ownership of end-to-end operational performance management ensuring transparency and control over volumes flows capacity and operational outcomes within Wholesale Banking Operations.
  • Lead and collaborate with data analytics and data development teams translating business questions into scalable data solutions dashboards and management information that support operational decision-making.
  • Work closely with senior stakeholders and domain leads across Wholesale Banking to define agree and steer on performance targets including productivity throughput service levels and efficiency metrics.
  • Drive forecasting and forward-looking insights on operational flows demand capacity and FTE planning enabling proactive management and informed strategic choices.
  • Ensure clear consistent and actionable reporting on operational performance including flows backlogs capacity utilization and staffing with a strong focus on data quality and interpretability.
  • Translate complex operational and data-driven insights into clear compelling presentations for senior management demonstrating excellent written and verbal communication and presentation skills.

• Scalability:
  • Support the ambitious digitalization agenda of most of our customer-facing processes and ensure operational efficiencies go hand in hand with increased customer engagement
  • Support the need for change shaping a vision mobilizing commitment and monitoring progress to achieve the desired outcomes.
  • Follow-up on design and implementation plans for scalable solutions to support business growth and operational efficiency.
  • Collaborate with business and IT leads to ensure the delivery of scalable operations initiatives across WB.
  • Provide regular updates and reports to the executive team on the status of resilience and scalability initiatives.

• Competencies

• Balances Stakeholders - Anticipates and balances the needs of multiple stakeholders. For example ensures that ING can balance the needs of multiple stakeholder groups. Speaks clearly about the need for ING to adhere to strong ethics and show cultural savvy when working with internal and external stakeholders.
• Builds Networks - Effectively builds formal and informal relationship networks inside and outside ING. For example connects people with one another in ways that help advance the goals. Has a presence in the wider industry and across various boundaries; is active in the conversations that shape the landscape.
• Business Insight - Applies knowledge of business and the marketplace to advance the end goals. For example maintains ample up-to-date business and industry knowledge in order to make sound decisions for ING. Understands the policies and other external factors affecting ING.
• Ensures accountability - Holds self and others accountable to meet commitments. For example helps team hold each other accountable for goals adherence to policies and procedures. Tracks team metrics and milestones redirecting effort as necessary for continued progress.
• Decision quality - Makes good and timely decisions that keep ING moving forward. For example coaches leaders to push decision making down to the most appropriate level; challenges those who retain too much authority. Pushes for the use of sound logic and data when making organization-wide decisions.
• Manages complexity - Makes sense of complex high quantity and sometimes contradictory information to effectively solve problems. For example sees the systematic elements of issues the major connections linkages and interdependencies. Ensures the organization has reliable ways to gather needed information.
• Manages conflict - Handles conflict situations effectively with a minimum of noise. For example effectively and fairly resolves issues between departments and functions. Treats conflict as a chance to have an open discussion and identify better solutions; finds common ground and builds consensus among multiple stakeholders.
• Plans and aligns - Plans and prioritizes work to meet commitments aligned with organizational goals. For example takes steps to coordinate and align plans across workgroups; supports strategic objectives with aggressive yet realistic time frames; shares some critical objectives to help with prioritizing and planning.

How to succeed

An energetic and dynamic candidate who support our journey in Scalable and Digital Operations and Operational Resilience with:

• Ability to take responsibility steer strategy and realisations based on facts and data; managerial courage to question and make decisions.
• Ability to work successfully in multiple countries and make sure these different cultures will work together as one team; taking into account different habits beliefs languages and time-zones etc.
• Strong organizational sensitivity; ability to understand and take into account the underlying issues opportunities and dynamics of an international organization with multiple functional lines and one hierarchical line and deal with multiple (sometimes conflicting) interests.
• Ability to display style flexibility to teams and adapt plan approach and behaviour to the different needs cultures and situations.
• Ability to empower teams to act autonomously and hold them accountable.
• Ability to have impact through inspiring and energetic leadership that lead teams through change.
• Ability to simplify complexity and drive and execute operational excellence.
• Ability to think out of the box and drive innovation.
• Focus on delivery through collaboration ability to bring people together to work towards the same purpose.
• Strong focus on interaction you like to connect people and clear communication is a matter-of-course for you.
• Strong resilience; ability to navigate through ambiguity.
• Act convincing strong in problem analysis creative in your solutions and you see giving and receiving constructive feedback as an important condition for working well together.

Qualifications:

• Bachelors degree in Business Administration Operations Management Engineering or a related field. Masters degree preferred.
• Black Belt certification
• In depth knowledge of WB domains and products
• Great powerpoint / thinkcell skills and creating consultancy style presentations
• Experience with steering on output.
• Excellent level of English.

Rewards and benefits

We want to make sure that its possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at salary tailored to your qualities and experience

About us

With 60000 employees and operations in approximately 40 countries there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of whats possible and at the same time ensure you work with integrity and hold the customers interests at heart Do you want to be surrounded by progressive inspiring diverse and supportive colleagues Then there is no better place to invest your talents than at ING. Join us. Apply today.

Questions

Contact the recruiter attached to the advertisement for more information. Want to apply directly Please upload your CV and motivation letter by clicking the Apply button. Please note multiple interview steps involving various business stakeholders will be part of the selection process.