FLEX OSR Rooms Operations Manager (Luxury)

This is a temporary position.

This role will report to the OSR team and support hotels in all brands. 100% travel is required. Luxury experience and Opera knowledge is strongly preferred.

Members of this team will be deployed to temporary assignments of varying durations (based on specific hotel needs). This job is designed to fill the gaps in the operations of our hotels as identified by leadership.

The Rooms Operation Manager is an experienced multi-discipline leader who can quickly adapt to varying environments and complexities in managing the execution of all operations including managing staff in the rooms area departments (e.g. all areas of Front Office AYS Bell Stand Valet Concierge and Club Lounge and all areas of Housekeeping Operations). Assignments will be focused on but not limited to the rooms discipline. Understands brand standards and operations requirements for performance in each of the discipline areas. Coordinates labor scheduling and leads shifts across each discipline area depending on property need. Directs and works with associates to carry out guest arrival and departure procedures. Accountable for supporting compliance with brand standards tone and voice as well as legal obligations. Leads shift teams to provide consistent high quality service. Coordinates and leads daily stand-up meetings. Communicates performance expectations and trains staff in processes. Strives to continually improve guest associate satisfaction and maximize financial performance.
Performance will be evaluated after each assignment based on feedback from the Assignment Initiator. Rooms Operations Managers are expected to demonstrate professional behavior and appearance in accordance with brand voice for the assignment.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; at least 4 years of experience in the guest services front desk housekeeping or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major; 2 years of experience in the guest services front desk housekeeping or related professional area and 2 years hotel leadership experience. Luxury experience preferred.

Must be proficient in Front and Back-office systems including Opera Lightspeed PMS GXP/Empower

(Opera and FOSSE highly regarded).

Union or CBA experience preferred.

CORE WORK ACTIVITIES

• Managing Property Rooms Operations Function(s)

• Assists in managing the execution of all operations in the rooms area departments (e.g. Front Office Housekeeping).
• 
  Drives adoption of all key Marriott International initiatives.
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  Champions GXP efforts to drive engagement and guest satisfaction scores.

• 
  Champions Marriotts Commitment to Clean processes and critical brand standards.

• Provides Marriott Bonvoy Loyalty Subject Matter Expertise with program and procedures.
  
  
• Take proactive approaches when dealing with associate concerns.
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  Extends professionalism and courtesy to associates and guests.
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  Communicates/updates all goals and results with associates.
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  Performs hourly job functions as permitted with local work rules.

• Available to work AM/PM or Night Audit as needed
  
  

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.