Benefits Enrollment Coordinator
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Job Location:
Huntington Station, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Health and Welfare Council of Long Island (HWCLI) is a private not for profit health and human services planning research/public education and advocacy organization that serves as the umbrella for public and non-profit agencies serving Long Islands vulnerable individuals and families.
JOB ANNOUNCEMENT: Benefits Enrollment Coordinator
HWCLI seeks an energetic passionate and socially conscious individual to support HWCLIs mission by coordinating our work as a National Council on Aging (NCOA) Benefits Enrollment Center (BEC). Reporting to the President & CEO and Development Director the Benefits Enrollment Coordinator position is a non-clinical role that will assist eligible older adults and adults with disabilities in accessing critical public benefits. This role conducts screenings provides application support coordinates outreach manages followups and ensures highquality personcentered assistance across multiple benefit programs including SNAP Medicaid/Medicare Savings Programs (MSP) Extra Help/LIS HEAP and other public benefit programs
Responsibilities
Client Support & Benefits Enrollment
- Conduct benefits screenings using NCOAs BenefitsCheckUp and other approved tools.
- Provide individualized assistance with completing and submitting benefit applications across multiple systems (e.g. SNAP MSP LIS/Extra Help Medicaid).
- Offer phone- virtual- and inperson appointments.
- Follow up with clients agencies and benefit providers to ensure applications are processed.
- Maintain accurate case notes documentation and outcomes in client management databases (Cumulus and Salesforce).
Outreach & Community Engagement
- Assist in planning and executing outreach strategies aligned with BEC goals.
- Represent the organization at community events senior centers food pantries libraries health fairs etc.
- Build relationships with partner agencies to create referral pathways and increase benefits access for target populations.
- Distribute materials and provide presentations about available benefits and BEC services.
Data Reporting & Compliance
- Ensure accurate and timely data entry consistent with NCOA BEC guidelines and organizational standards.
- Assist with regularly timed reporting requirements.
- Maintain confidentiality and comply with HIPAA and all datasecurity policies.
- Track client outcomes and support monitoring/evaluation processes.
Program & Organizational Support
- Participate in staff meetings professional development and NCOAprovided training.
- Contribute to continuous improvement of enrollment processes and outreach strategies.
- Support grant compliance and documentation requirements.
- Perform other related duties as assigned.
Qualifications
- High school diploma or equivalent (Associates or Bachelors preferred).
- Experience in social services case management public benefits aging services or related fields.
- Strong interpersonal and communication skills; able to work with older adults individuals with disabilities and culturally diverse communities.
- Ability to learn and navigate benefit application systems and screening tools including but not limited to BenefitsCheckUp.
- Strong organizational skills with attention to detail and accuracy.
- Proficiency with Microsoft Office and comfort using online portals and CRMs.
Preferred
- Knowledge of Medicare Medicaid SNAP MSP Extra Help/LIS and other aging/disability benefit programs.
- Experience conducting outreach or public presentations.
- Bilingual fluency (Spanish Haitian Creole etc.) is a strong plus.
Work Environment & Expectations
- Mix of office and community-based remote work depending on organizational policy.
- Occasional evenings or weekends required for outreach events.
- Ability to travel locally to outreach sites (valid drivers license preferred but not required depending on location).
Benefits
- Full-time excellent benefits
- Retirement plan with Employer contribution after 1-year flexible spending accounts disability insurance paid time-off
- Hybrid work environment ability to travel to office and local partners required
- Opportunity to work in a dynamic environment on a new state-wide initiative to improve health equity
- Schedule: Monday Friday nights/weekends as needed.
Required Experience:
IC
Key Skills
- Sales Experience
- Microsoft Office
- Customer Service
- Communication skills
- Microsoft Outlook
- Microsoft Word
- Business Management
- Benefits Administration
- Microsoft Excel
- Insurance Sales
- Customer relationship management
- Human Resources
