Service Desk Analyst

Grant Thornton Australia is one of the worlds leading independently-owned and managed accounting advisory and consulting firms.

Our culture is underpinned by a commitment to our clients people and communities and our promise to Reach for Remarkable by providing proven expertise principled execution and personalised experience.

In Australia were proud to support the careers of over 1500 remarkable people. With six offices nationally and partner firms in more than 145 markets wherever you want to go we can take you there.

About this role

We are looking for a passionate IT professional with great interpersonal skills to provide first line support in our national team on a part-time basis we are flexible to 3 or 4 days a week. Based in Adelaide this role is responsible for providing operational support for delivery and support in the maintenance development and acquisition of computer and telecommunication systems within Grant Thornton Australia.

You will be working hands on as part of the local Adelaide Digital team while also supporting internal users nationally across 6 sites.

Key responsibilities

• First call communication documentation and resolution for incidents and service desk requests according to defined service level objectives and procedures
• Provide initial support for investigating and resolving hardware and software faults and escalate when required
• Identify reoccurring issues provide support in determining root causes and address as appropriate
• Track and document progress of incidents and service desk requests ensuring progress is communicated in an appropriate and timely manner with internal stakeholders
• Be flexible in working hours to support the business needs and participate in the on-call roster

Skills & experience

• Experience working in a similar IT role within a professional environment with a minimum of 300 users
• A proven track record working collaboratively in a team environment whilst providing a wide range of administration and support services
• Knowledge of Windows Server with exposure to desktop and business applications
• Familiarity with workstation environments & technologies such as: Microsoft Windows Microsoft Office Mobile technology support Active Directory Current desktop and notebook hardware
• A commitment to quality and first-class client service
• Demonstrated capacity to manage work priorities problem solve adhere to deadlines achieve agreed targets and maintain strict confidentiality
• High level oral and written communication skills
• IT qualification and/or relevant combination of qualifications and experience within the IT field

Reach your remarkable

At Grant Thornton we do things differently because we understand that when you strive for better and care about what you do remarkable things are possible. Were a dynamic and authentic mix of backgrounds perspectives and ways of thinking. Were driven by our shared purpose we care for our people clients and communities and support them to thrive.

With us youll be exposed to challenging and rewarding opportunities building your confidence and capabilities at every step. Youll be supported motivated and inspired by a team of passionate and caring collaborators and leaders. Youll be empowered to build a career path thats tailored to you and encouraged to make a meaningful difference. And well make sure the excellence you deliver and the impact you make is always seen felt and celebrated.

Remarkable perks that put you first:

• Balance work from home with collaborativeteam connection days
• First professional services firm to trial a 9-day fortnight
• Promotion opportunity structured learning and development at all career levels
• Mental health support financial & wellbeing coaching
• And many more!

Need some help applying or participating in the recruitment process

We are committed to ensuring our recruitment process is inclusive and accessible for anyone who wishes to apply and we warmly encourage applications from individuals from diverse backgrounds including Aboriginal and/or Torres Strait Islanders those in the LGBTQI community and individuals who identify as having disability or are neurodivergent. Click here for recruitment support information and to learn more about Diversity Equity and Inclusion at Grant Thornton.

Should you have questions or require any adaptations or additional support for your individual circumstances so you may perform at your best during the application or recruitment process please contact our Talent Acquisition team at

As we provide fair consideration and evaluation to a high volume of applications we endeavour to provide feedback on your application at the earliest opportunity.

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