Privacy Operations Lead

Roblox is looking for a Privacy Operations Lead with deep operational and data privacy subject matter expertise to support and scale the execution of global data privacy request handling. You will operationalize and improve Robloxs privacy request workflows ensuring regulatory compliance operational excellence and readiness to support evolving global requirements. You will partner closely with the Privacy Operations Manager and cross-functional teams (Legal Engineering Product Trust & Safety and Customer Support) to develop process documentation create scalable solutions manage escalations and drive continuous improvement across privacy operations.

The ideal candidate is highly organized execution-oriented reliable and exercises strong judgment in high-risk or ambiguous situations. You thrive in a fast-paced environment where you are expected to balance hands-on operational work with process improvement manage multiple cross-functional priorities simultaneously and proactively identify risks before they impact compliance or service levels.

This role will be based in our San Mateo CA office hybrid work model (3 days a week in office).

You Will:

• Lead and continuously improve global privacy request workflows to ensure regulatory compliance and operational excellence.
• Oversee complex data subject requests and serve as an escalation point for sensitive or high-risk cases.
• Monitor queue health and SLA performance to ensure timely accurate handling and prioritization.
• Partner cross-functionally with Legal Engineering Product Trust & Safety and Customer Support to resolve issues and drive scalable solutions.
• Coach frontline agents and reinforce best practices to improve quality and consistency.
• Manage legal escalations investigations and stakeholder communication to ensure compliant outcomes.
• Drive quality risk management reporting accuracy and process improvements across Privacy Operations.
• Coordinate tooling and issue tracking and support automation and scalability initiatives.
• Provide leadership coverage when needed and contribute to high-priority projects and initiatives across Privacy Operations.

You Have:

• 4 years of experience in operations Trust & Safety compliance privacy or a related field ideally within a technology or global organization
• 12 years of experience in a lead or supervisory role supporting frontline operational teams
• Strong understanding of data privacy concepts and regulations (e.g. GDPR CCPA/CPRA COPPA)
• Demonstrated ability to manage operational queues SLAs and performance metrics in a high-volume environment
• Proven experience coaching and guiding frontline agents to drive accuracy consistency and operational excellence
• Experience handling complex or high-risk data subject requests including escalations involving minors legal entities or regulators
• Experience partnering cross-functionally with Legal Engineering Product Trust & Safety and Customer Support teams
• Demonstrated ability to identify operational risks and drive process improvements or automation initiatives
• Experience supporting audits regulatory inquiries or maintaining audit-ready documentation

Preferred Qualifications:

• Hands-on experience with privacy request workflows and identity verification processes
• Familiarity with ticketing systems (e.g. Zendesk) dashboards and internal tooling
• Background in process improvement QA or operational risk management