Business Product Manager

ABOUT EDRAY

EDRAY thrives in the most difficult part of the supply chain - the final mile at the ports. Through proprietary technology processes and most importantly - innovation we work on your behalf with all stakeholders to keep your freight moving in the most efficient way possible.

POSITION SUMMARY

We are seeking an experienced and dynamic individual to join our team as the Business Representative for our proprietary platform CPL reporting to the COO. This role will serve as the primary liaison between the business stakeholders and the technology team connecting product and technology. This role will also include supporting the roll out of new functionality internally and externally.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Strategic Alignment:

• Collaborate with executive team to understand strategic objectives related to product and reporting roadmap.
• Continually align platform efforts with business goals and objectives.

Requirements Gathering:

• Engage with various business units to gather detailed requirements.
• Translate business needs and platform gaps into clear and comprehensive business requirements for the technology team.

Stakeholder Management:

• Act as the bridge between the business and technology teams fostering effective communication and understanding.
• Keep stakeholders informed about project progress milestones and potential impacts.

User Training and Support:

• Develop and implement change management material to ensure a smooth onboarding of new products and functionality.

Integration Testing:

• Collaborate with the technology team to conduct thorough testing of TMS integrations to ensure a smooth rollout.
• Identify and communication any issues or gaps in integration with all stakeholders.

Change Management:

• Facilitate change management activities to ensure a smooth adoption of the new functionality.
• Address resistance and promote a positive attitude towards the new system.

Issue Resolution:

• Liaise with RMs and above on system related issues to determine if user or system error.
• Support prioritization with the business to ensure most effective use of IT resources.

Reporting:

• Develop and implement new reporting to support new system developments to be included in weekly monthly and quarterly business reviews.
• Regularly assess and improve the current standard reporting package.

CANDIDATE REQUIREMENTS

• Ability to understand and translate business requirements into product specifications.
• Comprehensive knowledge of Logistics and Supply Chain operational needs.
• Familiarity with Transportation Management Systems and logistics processes.
• Detail-oriented with a focus on continuous improvement.
• Strong technological acumen with the ability to leverage software and tools to enhance efficiency and operational experience.
• Excellent communication and interpersonal skills to foster effective collaboration and build strong relationships with internal stakeholders. Able to create and deliver presentations to demonstrate newest updates to the Operational Team.
• Analytical mindset with the ability to use data to make informed decisions and drive improvements.
• Bachelors degree in a relevant field is preferred but not mandatory.
• Proficiency in Microsoft Office (Word Excel Outlook PowerPoint) and other computer software.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made.

• Specific vision abilities required by this job include close vision color vision and ability to adjust focus.
• Frequently required to sit; occasionally required to stand and walk
• Occasionally required to reach with hands and arms
• Frequently required to talk or hear
• Occasionally required to bend twist or climb. Moderate concentration/intensity which includes prolonged mental effort with limited opportunity for breaks.
• Average memory taking into consideration the amount and type of information.
• Moderate level of complexity for decision making. Average time pressure of decision making.
• The noise level in the work environment is usually moderate

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge skills or abilities. This document does not create an employment contract implied or otherwise other than an at will relationship.

Required Experience:

IC