Product Delivery Manager Merchant Services Platform Product PMO
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes manage dependencies and liaise with stakeholders as part of a team at the forefront of innovation.
As a Product Delivery Manager in Acquiring Platforms and Rails (APR) aligned to the eCommerce Servicing Scaling program you work to enhance and optimize the way products are delivered to customers. As a key member of the team you create solutions and efficiencies that enable successful implementations in an expedient and organized way. You will focus on Program management execution for a variety of Programs to enhance and optimize the way products are delivered to customers. As a key member of the team you create solutions and efficiencies that enable successful implementations in an expedient and organized way. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change ensuring that initiatives align with business goals. With advanced communication and stakeholder management abilities you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes.
Job responsibilities
- Leads end-to-end product delivery processes including intake dependency management release management product operationalization delivery feasibility decision-making and product performance reporting while escalating opportunities to improve efficiencies and functional coordination.
- Leads the completion of change management activities across functional partners and ensures adherence to the firms risk controls compliance and regulatory requirements
- Effectively manages timelines and dependencies while monitoring blockers ensuring adequate resourcing and liaising with stakeholders and functional partners
- Collaborate with cross-functional teams including engineering product and business stakeholders to define program scope objectives and deliverables ensuring alignment with overall business goals
- Develop and execute comprehensive project plans across Marchant Services Product Platform strategic initiatives incorporating product and technical requirements resource allocation and timelines to ensure on-time delivery of solutions
- Identify and mitigate risks proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum
- Utilize advanced analytical reasoning based on data from systems of record to assess program performance identify areas for improvement and implement data-driven optimizations to enhance efficiency and effectiveness
- Ensure good data hygiene of project data points across suite of project management tools and repositories (e.g. JIRA SharePoint Confluence Teams) and comply to all product and project management controls throughout the life of the programs/projects
- Develop and implement dashboards to effectively monitor program performance providing stakeholders with real-time insights and data-driven decision-making tools.
Communicate program progress to audiences of every level including executive stakeholders clearly summarizing program status and risks appropriately and effectively and ensuring adherence to company standards for communication
Required qualifications capabilities and skills
- 5 years of experience or equivalentexpertisein product delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities
- Strong understanding of delivery and a proventrack recordof implementing continuous improvement processes
- Experience in product or platform-wide release management in addition to deployment processes and strategies
- Advanced expertise in stakeholder management with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients
- Proficient in setting up strong Governance process around the programs and delivering effective audience appropriate communication
- Proven track record of effectively managing resources budgets and high-performing teams in a fast-paced agile environment
- Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business technical or operational objectives into manageable tasks and activities
- Strong grasp of tools such as JIRA (Querying Dashboarding etc.) Excel Confluence SharePoint PowerPoint etc.
Preferred qualifications capabilities and skills
- Proficient knowledge of the product development life cycle design and data analytics
- Excellent written visual and verbal communication skills including ability to communicate technical topics to a non-technical audience and business needs to a technical audience
- Strong time-management organizational skills and attention to detail
- Capacity to handle a highly complex effort with ability to objectively prioritize across multiple workstreams
- Skilled at Excel Jira Confluence SharePoint and PowerPoint/PitchPro
- Bachelors degree required; PMP certification a plus
Required Experience:
Manager
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
